AVP Enterprise Applications reports to the Vice President & Chief Information Officer (CIO) and assists in the organization's modernization and technical strategies, priorities, and data standards. Responsible for managing activities of personnel in applications management practices, including maintenance and support of ERP systems, Information Management decision support systems, and web and mobile custom development, including DART’s intranet (InfoStation) in the Dallas Area Rapid Transit's (DART) Technology Department. This person will be a member of the Technology leadership team responsible for managing and working across complex cross-functional projects and groups to support the business ecosystems with applications and analytics at DART.

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  Leads employees involved in the enterprise development and support of DART’s application technology ecosystem.
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  Manage enterprise application technology programs, products, and services for lines of business and operations, ERP systems, applications security (including Trapeze-Vontas, Workday, time and attendance including Kronos, IBM Maximo, and ServiceNow), custom third-party applications, cloud platforms, and applications integrations.
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  Works closely with the Vice President & Chief Information Officer (CIO) in the strategic planning, management, and direction of technology programs, services, and policies.
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  Oversee application acquisition and implementation, including evaluation, installation, testing, configuration, and deployment of new applications, and ensure selections align with the overall system architecture and data strategy.
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  Develop ideas to help extend the functionality of business applications to enhance efficiency and productivity.
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  Identify opportunities for integrations or automation of systems; ensure core systems and data are integrated, preventing data silos.
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  Collaborates and Works in partnership with vital internal groups to ensure the production of Application Solutions, KPI reporting, and dashboards.
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  Effectively collaborates with peers in technology and throughout DART. Evaluate and propose recommendations for how application systems, the intranet, and data analytics can best support DART’s business.
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  Interviews selects, develops, supervises, directs, evaluates, counsels, and, if necessary, recommends termination of subordinate personnel by established policies, procedures, and guidelines to include Equal Employment Opportunity and Affirmative Action (EEO/AA) programs goals and objectives.
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  Responsible for all aspects of the implementation of projects within the area. Directs the development of and monitors detailed work plans, schedules, project estimates, resource plans, and status reports. Resolves issues resulting in an effect on scope and timeline. Ensures that the objectives of the projects are accomplished on time within budget parameters.
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  As a member of the Technology Leadership Team, contributes to defining and executing Technology strategic plans and improving the Technology department service delivery capabilities.
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  Develops a section budget and manage expenditures to minimize variances.
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  Creates and manages DART Enterprise dashboards, critical reporting, and business decision support information.
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  Creates actionable analytics to lead the business to new opportunities.
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  Creates and maintains best practices, standards, and procedures to meet operational objectives.
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  Evaluates current state tooling and new trending tools and techniques for creating actionable analytics and application solutions.
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  Ability to work with senior management to influence the operations and business direction of the customer support organization. Responsible for solving highly technical and complex problems.
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  Available to work variable hours, including in the event of emergency response.
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  Perform other related duties as assigned.

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  Bachelor’s degree from an accredited college or university in Computer Science, Information Management, Information Technology, Data Analytics, or a related field.
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  Twelve (12) years of management-level experience in applications systems management, including ERP and custom systems development, deployment, and Complex Event Processing, including six (6) years of experience supervising professional staff.
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  Pass a physical (medical) examination that includes a drug screen to operate DART non-revenue vehicles.
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  Demonstrated skill in leading multiple people and projects in a time-sensitive environment by balancing priorities, resources, and expectations.
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  Must have strong relationship-building skills and influence to work with key leaders and stakeholders to prioritize applications and analytics requirements, design, build and develop applications and mobile solutions, and establish dashboards and KPI reporting to support and influence business decisions.
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  Comprehensive knowledge of methods and techniques of application systems environments, Web-based mobile applications, information analytics, and relational database management.
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  Excellent time management, communication, decision-making, presentation, negotiating, and organizational skills.
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  Ability to be dedicated to meeting expectations and requirements of internal and external customers, acts with customers in mind, establish and maintain effective relationships with customers, and gain their trust and respect.
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  Ability to write clearly and succinctly in various communication settings and styles; can get messages across that have the desired effect.
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  Ability to marshal resources to get things done, uses resources effectively and efficiently, and orchestrate multiple concurrent activities to accomplish a goal.
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  Ability to quickly develop technical understanding and is excellent at learning new industries, companies, or technical knowledge.
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  Ability to accurately scope out the length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.
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  Ability to scan a situation. Good at focused listening. Can effectively negotiate complex agreements and settle disputes equitably. Finds common ground and receives cooperation with minimum noise.
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  Excellent problem-solving skills and strong attention to detail.
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  Proven business interaction with other business functions and management within a service management or enterprise analytic context.
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  Ability to use rigorous logic and methods to solve complex problems with practical solutions. Can see hidden problems. Conducts excellent analysis. Looks beyond the immediate answer and pursues multiple solutions to find the best answer.
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  Ability to step up to conflicts, seeing them as opportunities. Read situations quickly. Good at focused listening. Adept at negotiating agreements, even under challenging conditions settling disputes equitably. Can find common ground and get cooperation with minimum noise.
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  Ability to blend people into teams when needed. Creates strong morale and spirit in their team. Shares wins and successes. Fosters open dialogue. Holds people accountable and responsible for completing their work with excellence. Defines success in terms of the whole team. Creates a feeling of belonging in the group.
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  Ability to provide challenging and stretching tasks and assignments. Holds frequent employee development discussions. Is aware of each direct report’s career goals. Constructs compelling development plans and executes them. It is a people builder.

JR100432