Job description

B2B Order Management - Customer Service Support / perfume division

Our client, one of the most luxurious Italian brands is now looking for a B2B Order Management - Customer Service Support professional to join their diverse team.

Job description:

• Manage sales and purchase orders from customers and take care of the Middle East region clients via phone/chat/email
• Coordinate logistics and shipping to the region of competence in line with existing KPIs

• Reply to inquiries from clients or sales managers related to order management, stock availability, shipping status, credit issues, logistics and mis-shipments, within 48 hrs. from their receipt and keep track of them
• Coordinate operational activities for assigned markets verifying progress; when obstacles arise intervene/escalate within agreed deadlines and commercial requirements
• Manage, research, and resolve claims for clients

• Work closely with Credit Risk, F&A, and Sales Managers for credit limit issues
• Act as a liaison between client services and store, sharing information relevant to both departments and booking in-store appointments for final clients
• Identify and challenge any negative effects on the Client Experience prior to new launches, promotions, mass emails, and improvement projects

Qualifications:

• B2B Customer Service experience (desired)
• MS Office experience – especially Excel
• Knowledge of SAP is desirable
• Experience in working with Middle East clients (knowledge about their culture and order management process would be an advantage)
• Fluency in Arabic would be an advantage but not essential

Benefits:

• 25 days annual leave
• Private health insurance
• Dental insurance
• Pension contribution
• Life assurance
• Staff discounts

#customerservice #B2B #B2C #customersupport #ordermanagment #arabic #english

Job Types: Full-time, Permanent

Salary: €25,000.00-€36,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Reference ID: SM

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