This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, tuition reimbursement, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

The Banquet Beverage/Bar Manager at the Amway Grand Plaza is responsible for overseeing the service of all banquet bars at the hotel, convention center, and off-premise catering venues. This includes ensuring guest satisfaction, maintaining division standards, and maximizing profits. The Banquet Beverage/Bar Manager will supervise the banquet bar staff, control labor expenses, manage inventory, and prepare necessary paperwork. Additionally, the Banquet Beverage/Bar Manager will participate in hospitality programs and maintain a professional demeanor at all times.

ESSENTIAL FUNCTIONS

• Supervise banquet bartenders and set-up crew in the set-up and service of banquet bars
• Ensure adherence to hotel service standards, control labor expenses, and manage inventory
• Greet guests with warmth and enthusiasm and attend to their needs during their stay
• Prepare bar inventory paperwork and end of night paperwork
• Learn and follow all hotel policies and procedures, including uniform standards and safety protocols
• Maintain a well-organized work area and provide fast and courteous service to guests
• Maintain a professional demeanor and represent the AGPH positively to ensure guest satisfaction
• Follow established guidelines, procedures, and policies
• Attend to other duties as assigned

DAILY RESPONSIBILITIES

• Oversee and monitor daily banquet bar operations
• Supervise, coordinate, and post schedules on a weekly basis
• Attend meetings as required
• Maintain organization of banquet bar service areas and service equipment
• Maintain energy conservation, loss prevention, and recycling programs
• Train bar staff to maintain service standards and profit margins
• Directly supervise banquet bartenders and supervisors
• Ensure grooming standards and appearance of all banquet bar staff are maintained
• Check BEO and function sheets against actual set up and menus and follow up on all details to ensure successful events
• Maintain up-to-date details on banquet functions and communicate changes to bar staff
• Maintain high levels of sanitation and cleanliness in service areas
• Maintain a professional rapport with Catering and Sales Managers, Executive Chef, and F&B staff
• Be visible in public space during all bar periods to ensure guest needs are met
• Discuss customer expectations and how to best meet them with bar staff
• Communicate with clients and catering managers on the set up of each event
• Order, receive, and rotate product
• Maintain tight control of alcohol inventory at all time

QUALIFICATIONS

• Ability to work a flexible schedule including second shifts, nights, weekends, and holidays to observe and assist with food & beverage operations
• Excellent people management skills, conflict resolution, coaching and development, promoting teamwork, and performance management
• Knowledge of various beverage trends and labor cost control

EDUCATION and/or EXPERIENCE

• Strong leadership qualities
• Beverage experience is a plus