Job description

Who are we?

The Inn at Grand Glaize is an iconic Resort Hotel located at the Lake of the Ozarks in Central Missouri. We offer 153 hotel rooms and 15,000 square feet of banquet and convention space at this waterfront location. Centrally located and near all of the action at the Lake, the Inn at Grand Glaize is always ready for fun and we are looking for a driven and results oriented team player whose primary goal is to make sure that our guests have a great experience.

Banquet Coordinator Job Description:

Responsible for assisting the Catering Manager and/or the Executive Chef in the setup of banquet facilities to meet the missions of guest satisfaction, property appearance and employee support established by the Inn at Grand Glaize Resort & Conference Center. The focus of this job centers around producing timely results that are high quality and accurate. Benefiting from an analytical, inquiring and critical mind, this job requires imagination and strong problem solving skills, but with a strong technical orientation. The job requires an ability to deal with abstract concepts, systems and ideas and all of that in an organized and self-disciplined way. It also requires that serious consideration be given to all possibly related facts and potential problems. This job demands deep knowledge and expertise and to do it successfully depends on understanding detailed information. Intellectual confidence is important in this job and to do it well requires close, hands-on involvement, careful follow-up and very disciplined, and limited, delegation.

Supervision Received/Provided

This position is closely supervised by the Catering Manager and/or Executive Chef.

Essential Duties

• Greet guests and staff in a friendly, welcoming manner and provide assistance when possible and as requested. Coordinate through staff and management if unable to resolve alone.
• Responsible for cleaning and maintaining conference rooms and surrounding public areas including carpets, windows, walls, garbage cans, portable bars, tables, chairs, and equipment after each function and when not in use.
• Responsible for cleaning and maintaining back of the house areas including the kitchen, back hall, banquet storage areas, a/v storage areas after each function and when not in use.
• Knowledgeable on the operation of all kitchen equipment and appliances as well as upkeep and cleanliness. Report on any discrepancies to maintenance for repair if needed.
• Responsible for reading and interpreting Banquet Event Orders to properly set up conference rooms for events, including in-house breaks and audio/visual.
• Assist Catering Manager to ensure food and beverage is set up on time and is presented in a tasteful manner.
• Knowledgeable on the operation of all audio/visual equipment owned by the hotel.
• Maintain the security of the conference rooms to assure the assets of the hotel and guests are protected.

Task List

• Set up conference rooms as specified by the Banquet Event Orders to include proper table chair placement, linens, pad, pen, mint, water glass, water station, break tables, etc.
• Vacuum carpets, clean window, dust blinds, replace burned out light bulbs, and assure each conference room meets proper cleanliness and
• Assist clients with specific needs prior to the start of their event.
• Clean kitchen floors, counters, tables, walls, and equipment and remove trash as needed.
• Clean the back hall and floors as needed.
• Stack chairs and tables appropriately along with any other equipment and supplies kept in storage.
• Assists with conference center bars with setting up beer tubs and bar backing.

Other Duties

• Attend and participate in all property or department meetings as requested.
• Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break
• Coordinate and/or assist other departments to meet a guest request
• Perform special projects based on capabilities and knowledge

Required Education/Certifications/Training/Experience

• High school diploma or GED.
• Experience in the hospitality industry or similar preferred.
• Excellent leadership abilities and the ability to supervise staff members.
• Great time management and multitasking abilities.
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
• Willingness to work long hours, irregular shifts, and on weekends and holidays.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Osage Beach, MO 65065: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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