Job description

Do you have a knack for providing outstanding customer service?

Mercedes-Benz of Paramus is NOW Hiring!

Join our Business Development Team and take your earning potential to the next level!

If you are a customer service professional with great people and computer skills, APPLY TODAY to join us on the road to success!

Business at Mercedes-Benz of Paramus is better than ever, and we need additional Service BDC/Appointment Schedulers for our Service Department to help us keep up with increasing demand to fulfill our customers’ needs. In this vital role, you will communicate with our Service Customers to make sure that their vehicles are scheduled for maintenance. As a Business Development Representative for our Service Department, you will be an important point of contact and an integral part in ensuring customer satisfaction and retention.

Mercedes-Benz of Paramus, part of the Lithia & Driveway family of over 300+ dealerships, and the fastest-growing automotive retailer in the nation! That means we can offer you unlimited career advancement opportunities and unparalleled benefits that our competitors simply cannot! We are committed to growing our company and growing our people!

What will you be doing?

• Answering inbound phone calls, and tend to customer needs
• Scheduling and setting appointments for Service
• Reaching out to customers whose vehicles are due for service
• Follow up with via phone, email, and text
• General administrative duties, as assigned
• Maintain outstanding phone etiquette
• Provide a best-in-class customer experience

Who are we looking for?

• BDC Administrator Experience a must!
• Polished, professional, and customer-focused
• Ambitious self-starter
• Ability to present information in a clear and professional manner
• Strong time management skills
• Computer proficiency

What do we offer?

· We offer a comprehensive, industry-leading compensation and benefits package and all the tools you will need to be successful.

· · Professional, yet fun, work environment

· · Beautiful, state-of-the-art facility

· · Mercedes-Benz experience is a plus!

· · Great brand and great earning potential

· · Tremendous opportunity for career advancement

· · Company-paid life insurance

· · Affordable and comprehensive Medical, Prescription, Dental, and Vision Plans

· · Paid Holidays & PTO

· · Company-paid Short and Long-term Disability

· · 401(k) Retirement Plan with Company Match

· · Employee Stock Purchase Plan

· · Wellness Programs

· · Free Employee Health Clinic

Lithia & Driveway is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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