JOIN OUR MISSION
Working for Timbers Company is an opportunity to join our unique mission to create special places and memorable experiences through passionate, attentive service. Here’s why our staff loves Timbers Company.

WE BELIEVE

• vacations bring us all closer together
• the big dogs aren't all on Wall Street
• we've found the best places on Earth
• we are known by the company we keep
• variety is the spice of life

WE ARE:

Timbers Resorts is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. Timbers Resorts is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories.

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day. You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

General Benefits

• Free onsite shift parking
• Discounted bus pass for Eagle County & Lake County routes
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• Paid Sick leave for P/T & Seasonal Staff, PTO for Full Time Staff
• Wellness Bonus if worked through full season until ski area closing
• Full Time Year Round possible, with full benefits such as Paid Time Off, Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Merchant Ski Pass Program
• Free onsite Chef prepared employee dining room with hot meals and salad bar
• Some full time seasonal positions offer discounted living onsite in employee housing, shared dorm style units during the season hired only up to the 1st 6 months of that particular season. Long term and single living arrangements are offered for management positions or those working overnight shifts available for on call outside of normal work hours.

SUMMARY:
Responsible for planning, overseeing, and performing duties related to the greeting and welcoming of all owners, guests, and visitors to the property, assisting with luggage upon arrival and departure, valet operations, owner storage, in-house shuttle & shipping/receiving. All completed in a prompt and courteous manner while maintaining or exceeding the high standards of the resort.

ESSENTIAL FUNCTIONS:

• Plans and assigns the work of bell staff; sets priorities and follows up to ensure completion and quality of assigned work.
• Completes the bell staff schedule and monitors labor for OT.
• Trains staff on work procedures.
• Troubleshoots issues and helps staff as required.
• Identifies owners/owner/guest needs and provides information regarding policies, services, and amenities.
• Ensures collection and delivery of owner/guest luggage and equipment in an efficient and timely manner.
• Escorts owner/guests to residence, placing luggage in residence assigned by front desk.
• Explains features of residence to owners/guests upon arrival.
• Inspects owner/guest residence for order and adequate supplies and informs owner/guests of residence amenities.
• Ensures safe storage of personal items.
• Assists owner/guests with long-term luggage storage requests.
• Maintain basic knowledge of PMS to look up last names and residence numbers.
• Ensure all guest vehicles are marked with the correct name, residence number, and damage on each vehicle that arrives at the resort.
• Monitors our in-house shuttle schedule to ensure smooth execution of the daily shuttle schedule.
• Driving safely at all times to protect self and company’s assets.
• Maintains all radios and earpieces and preserves for future use.
• Transport departing owner/guest’s luggage from the residence to the lobby, then into a car or taxi after reconfirming with the owner/guest.
• Maintains cleanliness and functionality of company vehicles.
• Exercise polite and patient verbal demeanor over radio.
• Knowledge of safety and emergency procedures.
• Report any maintenance issue to facilities department in a timely manner.
• Perform shuttle runs as necessary.
• Maintain bell office, ensuring work area is clean, organized, and professional.
• Responds to owner/guest requests and queries providing a knowledgeable, efficient, and helpful information service.
• Assists with answering the telephone and taking messages, transferring calls or dealing with inquiries.
• Ensures cleanliness of porte-cochere and removes debris from drive.
• Observe safety precautions required to protect resort and owner/guest property.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
• Demonstrates courteous and cooperative behavior when interacting with the public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Provide leadership and supervision during times when the Owner Services Manager is not in the office.
• Performs all duties and tasks assigned by management.
• Safely organizes and stores incoming packages from arrival until delivery.
• Finalizes all shipping tasks and ensures packages are properly delivered to the shipper in a timely manner as requested.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a smoke- free workplace

I certify that the answers given herein and during the entire application process (including but not limited to information provided in resumes, attachments to this application, interviews or otherwise (if applicable)) are true and complete to the best of my knowledge. I understand that any misrepresentations, omissions of facts or incomplete answers during the application process may disqualify me from further consideration for employment. I further understand that, if employed, any misrepresentations or omissions of facts during the application process may be cause for my dismissal at any time without prior notice. I consent to and authorize the Company and ADP TotalSource® to contact my former employers, references, and any and all other persons and organizations for information bearing upon my qualifications for employment. I further authorize the listed employers, schools and personal references to give the Company or ADP TotalSource (without further notice to me) any and all information about my previous employment and education, along with any other pertinent information they may have and hereby waive any actions which I may have against either party(ies) for providing a good faith reference. I EXPRESSLY AGREE AND UNDERSTAND THAT, IF EMPLOYED, MY EMPLOYMENT IS NOT FOR A SPECIFIC TERM, IS BASED ON MUTUAL CONSENT AND MAY BE TERMINATED BY ME OR THE COMPANY OR ADP TOTALSOURCE WITH OR WITHOUT NOTICE OR CAUSE AT ANY TIME. I FURTHER UNDERSTAND THAT NO ORAL PROMISE, EMPLOYER POLICY, CUSTOM, BUSINESS PRACTICE OR OTHER PROCEDURE (INCLUDING THE BASIC EMPLOYMENT POLICIES, PERSONNEL HANDBOOK OR ANY PERSONNEL MANUALS) CONSTITUTES AN EMPLOYMENT CONTRACT OR MODIFICATION OF THE AT-WILL EMPLOYMENT RELATIONSHIP BETWEEN ME AND THE COMPANY OR ADP TOTALSOURCE. I ALSO UNDERSTAND THAT MY AT-WILL EMPLOYMENT STATUS WITH THE COMPANY MAY ONLY BE ALTERED IN AN INDIVIDUAL CASE OR GENERALLY IN A WRITING SIGNED BY THE OWNER, PRESIDENT OR CEO OF THE COMPANY AND THAT MY AT-WILL STATUS WITH ADP TOTALSOURCE MAY ONLY BE ALTERED IN AN INDIVIDUAL CASE OR GENERALLY IN A WRITING SIGNED BY THE PRESIDENT OF ADP TOTALSOURCE. I understand that I may be required to qualify for employment based on additional employment criteria. For example, I may be required to take job-related tests; take a driver’s examination or take a preemployment drug test. If I am offered employment or start work before any required test is completed, I understand that my employment is contingent on a satisfactory result on all required tests. I authorize the Company and ADP TotalSource to release the results of my pre-employment drug/alcohol test (if any), any information on this application and any relevant information about me to each other and to other ADP TotalSource clients for whom I have applied for employment, and release the Company, ADP TotalSource and its clients from any and all claims related to the lawful release of this information. I further authorize the release of any background check results and of any drug/alcohol test to any state or federal authority requesting such information and in response to a valid subpoena or other legal document.

By submitting this application, I certify I have read above, specific job post requirements listed

Education and Experience:

High School Diploma/GED; AND two (2) years of bell person experience; OR an equivalent combination of education, training and experience. Must also maintain a valid driver’s license which meets company established driving guidelines.

Required Knowledge and Skills

Knowledge of:

• Principles and practices of employee supervision, including work planning, organization and employee training.
• Policies and procedures of the department.
• Beaver Creek and surrounding area amenities.
• Practices and procedures of luggage handling.
• Office administrative practices and procedures.
• Record keeping principles and practices.
• Proper business English, including spelling, grammar and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skilled in:

• Overseeing the work of assigned staff.
• Training others in policies and procedures related to the work.
• Assisting with verbal and written documentation when necessary.
• Performing bell person duties in an efficient and effective manner.
• Determining the nature of a visitors needs and recommending appropriate actions or solutions.
• Speaking English effectively to communicate over the telephone.
• Resolving varied owner/guest issues, concerns and requirements.
• Interfacing with resort staff to ensure that owner/guest’s needs are met in a satisfactory manner.
• Performing luggage handling duties.
• Using initiative and independent judgment within established procedural guidelines.
• Proper use of clocking in and out from shifts, and 30 minute meal breaks. Organizing own work, setting priorities and meeting critical deadlines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Assisting with the planning and conducting of departmental meetings throughout the year.

• Note: It is not necessary for you to identify unavailability for work because of religious observance or practice or any other protected classification. Subsequent to any job offer, we will consider whether a reasonable accommodation can be made.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in an office setting, use standard cleaning equipment; stamina to stand, stoop, squat and bend for extended periods of time; agility to perform services over an extended period of time; strength to lift and carry up to 75 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.