Bell Person (Full-Time) - International House Hotel
Full Time
New Orleans, LA 70130
Posted
Job description
The International House Hotel, in New Orleans, is currently looking for
a Full-Time
Bell Person.
Our ideal candidate is warm "people-person" who is welcoming and friendly, dedicated, and detail-oriented and passionate about taking care of our guests who visit our hotel and New Orleans! Come join an uncommon project with extraordinary people!
About us:
International House is a 117-room boutique hotel and joyful tribute to New Orleans today - an ensemble of historic architecture, colorful characters, cheerful culture, signature food and local music unlike any other city in America.
About Sightline Hospitality:
San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. At Sightline we bring together people, places, and possibilities to redefine hotel management. Whether big box branded, soft branded, or independent hotels, we believe in soulful stays—the kind that stay with you long after you’re gone.
Essential Job Functions:
- To follow all specified procedures and to provide personal, sincere customer service to guests including but not limited to:
- Greeting and orientating arriving guests
- Assisting guests to and from their rooms while handling all luggage and personal belongings
- Picking up and delivering amenities, laundry, mail, parcels and other requested items
- Providing ice
- Giving directions and assisting with transportation needs
- Door Attendant and Valet duties may also be incorporated into the Bellperson’s duties; including parking cars, running errands, greeting and orientating guests.
- To assist all departments as directed by the Front Desk Host and department managers.
- Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
- Respond to all guest needs and requests in a timely and professional manner working to resolve conflicts and ensure guest satisfaction.
- Complete shift checklists and special projects as assigned.
- To be available to work irregular hours, including evenings, weekends, and holidays.
- To maintain cleanliness of all equipment used.
- Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
- To follow all company policies and procedures.
- To immediately report all suspicious occurrences and hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times.
- Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
- To attend all mandatory meetings as directed.
- To perform other tasks, including cross-training, as directed.
Secondary Job Functions:
- Answering telephones in a prompt and professional manner and providing assistance to callers.
- Taking reservations in person and over the phone.
- Checking guests in and out.
Essential Experience/Aptitudes:
- Fluency in English (verbal and written) is required.
- A minimum two years’ experience in a customer/guest service and/or public contact related job is desired.
- Must have High school diploma or equivalent.
Desired Skills/Experience:
- Excellent interpersonal skills and the ability to work well with co-workers and the public.
- Possess a courteous, friendly and professional manner.
- Independent thinker and a ‘quick study’.
- Good team player.
- Strong customer service focus.
- Willingness to go the extra mile.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
- Ability to work well under pressure and handle multiple tasks at once.
- Must be punctual with regular and reliable attendance
Essential Physical Abilities:
- Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
- Stands, walks and runs moderate to long distances throughout shift.
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
- Periodically required to work at a very fast pace, under pressure.
Full Time Benefits Include:
- Health, vision, dental, and life insurance options
- Personal Time off benefits and Holidays
- 401K Retirement Savings program
- Commuter Benefits program
- Employee discount for stays at hotels at Sightline Hospitality's expanding portfolio.
The International House Hotel is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.