Job description
Gopuff is looking for
Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product, and working with our partner drivers. This is a temporary position with the opportunity to be converted to permanent employment based on tenure and performance.
Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.
Responsibilities:
- Pick and pack items for dispatch to customers
- Receive product from vendors, ensure physical count matches purchase order/invoice, and resolve discrepancies
- Manage inventory and re-shelving of canceled orders
- Clean and organize sales floor
- Manage waste and spoilage through strict compliance with FIFO practice
- Contact customer for substituted or out-of-stock items
- Handle, scan and move product in a safe and well-organized manner
- Stand, push, pull, squat, bend, reach and walk during shifts
- Use carts, pallet jacks, dollies and other equipment to move product
- Lift up to 49 pounds
- Handle products that may contain tobacco, nicotine, and/or alcohol
- Work in freezer locations periodically throughout shifts
- Capability to walk several flights of steps periodically throughout the day
Qualifications:
- High School Diploma or GED Equivalent
- Experience working in a restaurant or retail environment (preferred, not required)
- The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)
- General working knowledge of basic web-based software applications (e.g. Google G-Suite)
The Operations Lead (OL) reports to the Omni Store Manager (OSM) and is responsible for driving a positive customer experience and all workflow related to assigned area of responsibility (AOR) including, but not limited to, sales, customer experience, merchandising, product flow, pricing, and inventory management. Leads and directs workload of Omni Associates in AOR and partners with the OSM and Assistant Omni Store Manager on company initiatives. The OL is responsible for ensuring order accuracy and fast, efficient delivery to our customers through all e-commerce platforms.
Key Roles and Responsibilities
- Model company values in all actions, communication and decision-making
- Provide direction, support, and ongoing feedback to Omni Associates
- Assist in conducting observation and coaching of Omni Associates
- Consistently create a positive customer experience through the utilization of the sales and customer service programs
- Assist with all Omni operations and assume responsibility for assigned category or Area of Responsibility (AOR).
- Execute: E-commerce standard operating procedures (SOP), Visual and merchandising standards for retail operations, Pricing, signage, and displays accurately, Merchandising direction, customer campaigns, and sales promotions
- Contribute to the monitoring and management of controllable expenses
- Regularly communicate with the Omni Store Manager to discuss strengths, opportunities, and trends in business
- Ensure departmental responsibilities are prioritized and executed as outlined in the Area of Responsibility (AOR) guidelines
- Support the Leader on Duty (LOD) Program to ensure Omni Associates are providing exceptional customer service
- Ensure the team operates in accordance with company policies and proceduresEnsure the team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations
- Perform other duties as directed by management
Skills Required
- Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
- Driving Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback.
- Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals
- Collaboration and Teamwork: Work interdependently and collaboratively with others to achieve mutual goals. Subordinate individual aims in the interest of working with others in a way that promotes and encourages each person’s contributions toward achieving optimal outcomes
- Service Focus: Place emphasis on creating customer loyalty by continually enhancing the customer experience. Show the capacity to identify and understand the needs of the customer, manage expectations and give priority to meeting and exceeding those needs
- Willingness to work a variety of scheduled shifts
- Lifting and merchandising products (duties include stocking shelves, receiving shipments, carrying orders to customer or driver vehicles)
Qualifications
- 1-2 years of experience at the management or supervisory level in a retail environment, warehouse management, logistics or restaurant industry
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
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