Job description

Bi-Lingual Meeter/Greeter

Location: Sebring, FL

Duration: 6+months

Client: Dept of Children and Families

M-F 8am to 5Pm

Job Id: 705943

***Bi-lingual English/Spanish

Job Description :

• DCF-Sebring-ESS - Storefront-Meeter/Greeter - Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby
• Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
• Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
• Logs customer into computer based system for data collection and customer service resolution;
• Follows established procedures to escalate complex customer inquiries to ensure resolution.
• Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
• Assists customers with referrals to other agencies and community resources.
• Monitors lobby traffic flow and notifies supervisor of any issues. Completes client registration clearances (CRAD) as needed. .
• Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
• Ensures electronic case records are documented thoroughly and properly as required by Department procedures.

Skill :

• Ability to speak and understand English
• Experience with customer facing and problem solving
• Professional and Customer Service Minded
• Excellent Data Entry Skills

Job Type: Contract

Pay: $11.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: One location

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