Keeper is hiring a rock star Bilingual Customer Support Representative to join our successful, highly collaborative B2B EMEA support team. This can be a 100% remote position! Qualified candidates must sit in Ireland.

Join one of the fast growing Cybersecurity companies and gain valuable skills while supporting and guiding our customer market in this pivotal role!

About Keeper

Keeper Security, Inc. ("Keeper") is transforming the way organizations and individuals protect their credentials, secrets, connections and sensitive digital assets to significantly reduce the risks of identity security-related cyberattacks, while gaining visibility and control. Keeper is the leading provider of zero-trust and zero-knowledge security cloud services trusted by millions of people and thousands of organizations for password management, secrets management, privileged access, secure remote infrastructure access and encrypted messaging.

Keeper's products are the highest-rated in the industry across G2, Trustpilot, PCMag and U.S. News & World Report. For the last several years, Keeper has received several InfoSec Awards from Cyber Defense Magazine for its cybersecurity enterprise software. Keeper is SOC 2 and ISO 27001 certified, FIPS 140-2 validated and FedRAMP Authorized. Keeper is backed by Insight Partners, a leading venture capital and private equity firm with $90b AUM.

About the Job

As a Bilingual (German speaking) Customer Support Representative you will work with the team and our current customers to handle requests, complaints and feedback via phone and email through Salesforce, including troubleshooting and real time assistance. You will also lead training and onboarding for new customers so that they understand our technology and services. You are a highly organized go-getter and problem-solver with keen technology skills, who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience. You're a top candidate if you:

• Can answer incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
• Want to coordinate & conduct training and onboarding for clients
• Will love working with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Can escalate more in-depth issues to the Tier 2 team
• Love problem solving and turning frustrated clients into satisfied clients
• Have a passion for maintaining a high level of professionalism with clients and work to establish a positive rapport with each of them

Requirements

• Associate's Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
• Salesforce experience, or similar technology
• Experience with Google Suite and MS-office tools
• Bilingual fluency, ability to write, read, and speak both English and German

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)
• Above Market annual Bonuses

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.