Job description
Responsibilities
Must Be Bilingual in English and Spanish
Conviva is seeking a dedicated, compassionate and cheerful BILINGUAL Front Desk Receptionist who is interested in being part of a team that focuses on excellent service to others.
The Front Desk Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
Center Address: Conviva Care Center North Miami Beach, 1648 NE 163rd St, North Miami Beach, FL 33162
Essential Functions
Answer phone calls utilizing a multi‐line telephone system.- Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
- Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
- Resolve patient issues through independent problem solving and with a goal of first call.
Required Qualifications
- Must be Bilingual English (read, write & speak) and Spanish (speak).
- Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
- Experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
- Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
- Strong organizational, written and verbal communication skills.
- Ability to remain calm and helpful even when dealing with upset customers
- Foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience.
- Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.
Preferred Qualifications
- High school diploma or equivalent
- Experience in a highly customer service-oriented environment.
- Knowledge of and strict adherence to HIPAA
Working Hours: Monday - Friday, 8AM - 5PM
Alert
Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Benefits
Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
Additional Information:
Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.
If progressed to offer, candidates will be required to:
- Provide proof of full vaccination, including booster OR
- Provide proof of applicable exemption including any required supporting documentation. Medical, religious, and state exemptions will be available,
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Scheduled Weekly Hours
40Not Specified
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