Job description

Bilingual Receptionist for Fast Growing Immigration Law Firm (Arden Arcade)

Do you LOVE working with immigrants?
Do you love going ABOVE and BEYOND to SERVE others?
If so, you might be the person we are looking for!

DO YOU WANT TO HELP US WIN 10,000 IMMIGRATION CASES BY 2035?

We are Landerholm Immigration, A.P.C., a law firm dedicated to fighting for the rights of immigrants who are facing deportation. We believe in pushing ourselves to be the best of the best in the legal immigration field. We believe in providing an unparalleled client experience. We are passionate, mission-oriented, and results-driven, and we are now searching for a top-notch, professional, English-Spanish speaking Receptionist to join our team!

As an organization, we look for the following CORE VALUES in our team members:

• Growth Mindset
• TEAM first
• Takes Ownership
• Results-Driven
• Passion for Excellence

Landerholm Immigration A.P.C is a fast-growing immigration law firm in Oakland and Sacramento, California. Established in 2011, we fight for the rights of immigrants who are facing deportation, and we are on a mission to win 10,000 immigration cases by 2035. We are looking for an all-star Receptionist who shares our vision and wants to be a part of a team that makes this a reality. Watch this video to see if you are a good fit for us and if we are a good fit for you: https://www.youtube.com/watch?v=e5rJYtcq7nA&t=3s

The receptionist provides excellent support in the following areas:
1. Welcomes clients with a smile, determines their needs, and directs them properly.
2. Handles multiple phone lines and redirects calls to the appropriate team member.
3. Schedules appointments and organizes the office calendar
4. Copies, mails, scans, files, and takes on other administrative duties as needed
5. Helps clients with their questions
6. Accepts payments and contacts clients to collect payments.
7. Collects and enters client information into the company’s databases.
8. Responds to texts messages within 24 hours
9. Communicates with clients by returning phone calls and sending messages, faxes, and physical letters.
10. Assists with our consultations process, including explaining agreements, explaining how our office works, and following up with potential clients.

You are the right fit if you:

• Have a cheerful disposition and upbeat personality. You will be the first person to speak with and greet clients who may be in an emotional or stressful state. You must be able to separate any personal issues from work issues.
• Speak, read, and write fluently and professionally in both English and Spanish. The ability to translate emails, letters, and short documents into Spanish with very little oversight is a plus!
• Have strong communication skills by phone and via email/text with diplomacy and professionalism.
• Are highly organized, efficient, and able to multi-task and work independently. We have policies and procedures in place, but sometimes you may need to take direction or figure it out on your own.
• Excel in being a Team Player even while working remotely.
• You are highly adaptable. We make changes and decisions quickly.
• Can keep confidential information confidential.
• Are technology savvy, able to learn new technology quickly, and troubleshoot on your own.
• Pride yourself on arriving on time every day. You hate missing a day of work. And you always do what you say you will do!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sacramento, CA 95825: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Reception: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

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