The Billing Coordinator will assist with and support the weekly bill cycle process and daily customer account payment transactions.

This position will review report criteria to identify and track order entry errors for correction before they impact the weekly billing cycles to prevent customer billing issues.

Billing Coordinator will be responsible for sending out customer billing type notifications and following up to ensure corrections/notifications are completed.

The Billing Coordinator’s most important role will be to partner with the Billing Team to ensure the most accurate billing and best possible customer experience with Conexon Connect.

Responsibilities/Duties Include but not limited to:

• Follow up and research Billing issues that are entered on the Billing Resolution Form from Customer Service to ensure accounts are updated/adjusted correctly.
• Ensure Root Cause Analysis is addressed for those instances and provide input into discussions surrounding process improvements.
• Mail out customer specific forms such as Broadband and 911 forms to customers that don’t have email addresses. As those are returned, upload those documents into our iVUE Connect Vault for visibility on the customer’s account.
• Monitor PO Box for mailed payments and post to customer’s accounts through Mobile App.
• Assist and provide backup for the Insufficient Funds and Delinquency processes.
• Assist/support weekly Bill Cycle preparation, testing, and weekly tasks.
• Train/learn and be proficient in iVUE Connect Billing platform and Service Order Entry processes.
• Update and add charges into iVUE Connect billing platform.
• Anticipate and make recommendations for customer needs.
• Manage customer billing expectations.
• Assist with Service Order closure.
• Daily posting of payments received from bank files into customer accounts.
• Work with a creative team to bring ideas into the mix, offer suggestions, research, ability to
• share & constantly learn new processes and technology.
• Managing timelines to ensure customer expectations are met.

Requirements:

• Must have excellent problem solving, organizational, written & verbal communication.
• Be able to troubleshoot and recommend work arounds & resolutions.
• Proficient in financial acumen/banking transactions/General Ledger.
• Flexibility to take on new projects/tasks as assigned.
• Work well in a motivated team environment
• Advanced typing skills
• Have strong follow-up skills.
• Proficient in Microsoft Outlook, Word, Excel, and Power Point.
• Must have excellent phone skills & etiquette.
• Detail oriented.

Company Benefits Include:

• Paid time off
• Full benefits (i.e. health, dental, and vision)
• Life insurance
• Long-term and short-term disability insurance
• Retirement benefits

Physical Requirements

Normal office conditions, some irregular hours may be required. Majority of time spent on the computer and phone.

Currently hiring for: full-time position