Job description

At Virginia Culligan , we specialize in the sales, installation and service of household and commercial water treatment equipment. We are currently seeking a highly motivated and energetic individual to join our growing business.

Qualifications:

• Independently driven, self-starter and creative
• Strong desire to learn, and communicate effectively
• Ability to form effective relationships with customers and the Culligan team
• Basic time management, organization and planning skills
• Minimum High school diploma

Job Duties:

• Billing of all services
• Answer customer inquiries on the telephone, and walk-ins
• Complete internal reporting as required.
• Make outbound calls to current customers with the intent of collecting missed payments
• Complete invoicing for commercial accounts
• Basic record keeping on customer accounts
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders.
• Refer unresolved customer grievances to designated departments for further investigation
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• All other duties as assigned by the Office Manager

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Front Royal, VA 22630: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)
• Computer: 2 years (Required)

Work Location: In person

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