Job description

Healthcare 21 is a sales, marketing, and technical services company. Our purpose is to deliver products and solutions to assist healthcare providers achieve optimum clinical outcomes.
We are high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and the wider community; and promote ownership within our employees to be the best at everything they do
We are a values-based company who recognise and reward employees that embrace our values of passion, innovation, transparency, and simplicity. At Healthcare 21, we are respectful of others and do not accept discrimination in any form. We believe it is our differences that are essential in forming our effective and creative teams and it has made us the sustainable business that we are today.
The long-term success of our sustainable business is based on our teamwork, integrity, and the ability of our people to take ownership of their role. It is our responsibility to provide you with an exciting, innovative environment that is respectful, fulfilling and rewarding.
Your Role at Healthcare 21
This role as a field based Biomedical Engineer in the Acute Service Team, and will require installation, upgrading and maintenance of advanced medical device equipment as required supporting our partners Medtronic, Cardinal Health and Guerbet. While primarily based in the Munster region, the successful candidate will offer support throughout 32 Counties to service, repair and maintain the range of hospital based medical devices distributed by Healthcare 21. The successful candidate will report directly to the Field Service Engineering Team Lead and will correspond with the Engineering Administration teams daily.
The primary function of this position is the provision of complete product support including installation and commissioning, preventative maintenance, repair, and servicing of a range of specialised medical equipment distributed by HC21, such as Contrast Media Injectors, Ventilation and Respiratory Equipment, Patient Monitoring Devices, Feeding Pumps, Positive Pressure Devices, etc. The products you will focus on will be at an advanced level and will require confidence and experience across mechanical and electrical based equipment in order to diagnose and repair faults efficiently. Our main customer base is both private and public hospitals, and it will be a key requirement for you to develop and maintain long-term relationships with the hospital departments you will be working with, by proactively managing customer relations and offering exceptional customer service. You will work closely with and support other Service Engineers in your division, as well as the Product Specialist and Educators in the business.
This is an exciting opportunity for a dynamic, self-motivated individual who is enthusiastic, willing to learn in a progressive environment.
Full training will be provided along with continued support and coaching from management and colleagues within the Acute Engineering team.
What are the Key responsibilities and activities of a Biomedical Engineer?

Co-ordinate, plan and carry out preventative maintenance of specialised medical equipment. Ensure that any work undertaken complies with the relevant manufacturers’ quality procedure relating to that service or activity.
Co-ordinate & conduct installations, repair and breakdown support at customer sites.
Ensure that equipment downtime is non-existent and that your preventative maintenance plans are continually monitored and reviewed where necessary.
Update software and diagnose faults through software logs etc.
Access parts codes and services manuals to ensure product service/repair is in line with Manufacturer’s guidelines.
Provide engineer reports and all relevant supporting documentation to customer support administration for traceability, further processing and invoicing.
Promote the service department by ensuring the highest standards of customer service and satisfaction are always achieved.
Establish and maintain a service protocol for hospital based medical devices in the field, in line with manufacturers guidelines.
Liaise and work closely with HC21 Product Specialists and Educators to provide a holistic product support solution for our customers.
Any other activities as determined necessary by the Business Managers.

What are the role requirements?

The ideal candidate will be a confident Biomedical or Electrical Engineer
Minimum of Engineering degree or equivalent
3+ years proven experience in a field-based engineering role in the medical device sector or a related industry is preferable but not essential
Full clean Drivers Licence is essential
Strong level of computer literacy required
Successful completion of Garda Vetting

Who exceeds in this role?
Top performers in the Biomedical Engineer position usually have:

Maintain, troubleshoot, and repair medical devices including, but not limited to, ventilation, patient monitoring, medical imaging, enteral feeding, and medical diagnostics.
Good mechanical and electrical knowledge of fault finding.
Ability to take responsibility for all work in your region and prioritise/manage same efficiently, therefore excellent organisational and timekeeping skills are essential.
Proactively manage and develop client relationships while delivering exceptional customer service to ensure successful partnerships are maintained – you should be customer focused with a courteous and professional manner.
Technically competent and commercially aware with strong trouble-shooting and analytical skills
Ability to work effectively with colleagues throughout the business and utilise a team approach to accomplish goals.
Flexibility & availability to travel, sometimes at short notice with the ability to thrive under pressure along with a strong desire to succeed.
Strong diagnostic, fault finding / problem solving, and judgment skills are essential in this role.
Excellent interpersonal skills – you should be an effective communicator with excellent written & verbal skills.

What are some of the benefits of working at Healthcare 21?

Competitive salary and bonus structure
Employee Assistance Program
Pension, Life assurance, income protection
Educational Assistance
HC21 training academy
Enhanced annual and life leave
Company van
Lunch allowance
Employee engagement initiatives and a dedicated internal employee communication platform WorkVivo.

The successful candidate may be required to undertake an initial training period in one of HC21’s facilities, which may require overnight / weekly stays during this period, depending on the location of the Engineer.
Healthcare 21 Group are an equal opportunities employer, which means that we are committed to providing equality of opportunity in employment to all persons.

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