Fairfield Automotive has opened a brand new BMW Dealership in Fairfield, California. We’re driven by our values; We are a Competitive group – We want to WIN. We are Adaptable – Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics – Do it right or fix it fast. We are Collaborative – Teamwork is key to our success. And finally, we want to demonstrate Empathy – The power of authentic connection.

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time.

We’re building a world-class home – we think it will be the nicest BMW Center in Northern California, equipped with state-of-the-art employee and guest amenities, including an in-house workout facility for our employees. Our organization is a place with limitless advancement opportunities…if you’re looking for a home, not just a job, we hope you will consider BMW of Fairfield.

We Offer:

• A competitive compensation package that rewards high-performers

• Employee pricing and incentives

• 401(k) with company match

• Medical, Dental, and Prescription coverage – active on the 1st following 30 days of employment

• Company paid Life Insurance

• Paid time off

As a Loaner Vehicle Administrator with BMW of Fairfield, you will provide support to the Service department to keep it running cleanly and smoothly; create a positive impression to the customers on arrival and leaving. You will provide excellent service and will ensure an extraordinary client experience while creating client relationships and contributing to the dealership’s goals.

The successful candidate will do the following:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Punctual and regular attendance.

• Write Pre-writes for service advisor and attach DCS forms and Key read forms.

• Contact all declined services and sell additional services and repairs from previous visits.

• Contact customers with Parts and labor quote estimates to sell and schedule services.

• Assist guests with loaners when needed.

• Call no show appointments and reschedule

• CSI calls to guests asking how their service experience was. email team, update emails, resend surveys as needed.

• Service customer communication follow up (SAS chat)- check missed messages and notify advisor/respond to guests when needed.

• Parts and labor doc check in throughout the day.

• Maintain BMW required training for your role up to date.

• Schedule guest appointments in Telematics daily.

• Update each RO in DCS for Homedealer assignment.

• Book We Owe appointments.

• Stage cars for delivery to customers.

• Cashier service guest

• Scan and file service invoices

• Coordinate shuttle pick ups/deliveries

• Coordinating with Valets gas in vehicles and car washes

• Inspect vehicles for damage and make sure all vehicles have current registration.

• Manage toll violations and reviver plates for loaners.

• Maintain loaner services.

• Complete contracts and BCA forms thoroughly & accurately.

• Maintain a professional appearance.

• Perform other duties as may be assigned by management.

  
  

Required Skills and Knowledge:

• Excellent communication skills are required.

• Must maintain a professional appearance and follow brand dress code.

• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.

• The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.

• Demonstrate high character and achieve high results.

• Possess outstanding work ethic.

• Superior customer service skills.

• Maintain effective team member relations.

• Ability to maintain emotional control in stressful situations.

• Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.

Education, Experience, and Certification:

• High School Diploma or equivalent work experience.

• Dealership experience a plus

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

• Must possess and maintain a valid driver’s license.

• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

• Ability to drive manual transmission vehicles.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person.

• Adequate physical ability including sufficient manual dexterity, including the ability to operate computers, tablets, phones, key boxes, and other office machines to perform the required job functions.

• Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information on multiple computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time.

• Must be able to climb into and out of cars numerous times each day.

• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

• Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.

• Ability to work in extreme weather conditions in both summer and winter.

• Regular, punctual attendance is required.

Work Environment:

• This position operates in a professional dealership environment.

• Evening and Saturday work will be required as job duties demand. Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.

• Must maintain a clean, safe working environment at all times.

• Must perform duties in all weather conditions.

BMW of Fairfield is an Equal Opportunity Employer

Pay Range: $24.00 to $27.00 per hour