Our team at Sysco is the best at what they do, and it’s through your hard work, passion and dedication that we’ve been able to become the largest foodservice provider on the island of Ireland. However, as we grow, we want you to grow too.

So if you’re looking for a change, then we have a new position open for BT Desktop Support Analyst. It’s a fantastic opportunity, and a great step for anyone looking to shake up their career. If that sounds like you, then apply today.

Summary:

There is an opportunity to grow personally and professionally by joining the Business Technology Team as a Desktop Support Analyst.A vacancy exists with a primary base from Newcastle West with a further vacancy from either Dublin or Cork.Travel will be required, on occasions, for both roles to accommodate business as usual service activities and delivery of projects.

Key Accountabilities:

• Interacting with end-user’s face to face, over the phone or e-mail to assist in troubleshooting technical issues.
• Record, update and document incidents and requests in the Service Desk ticketing system.
• Share and contribute to creating and updating a support knowledge base
• Adhere to standard procedures for escalation of unresolved issues with the appropriate internal and external teams.
• Install, configure and troubleshoot all supported computer operating systems, software and all supported computer peripheral devices (printers, scanners, thin clients, etc.).
• End to end lifecycle support for mobile devices.
• Procurement of equipment, including maintenance and warranty of assets in CMDB (Configuration Management Database).
• Assist with the delivery of projects as required, including adhering to Change Control Process.
• Work out of hours, on a rota basis, as required.

• Perform other duties as assigned.

Requirements:

• Problem-solving experience.
• Ability to multi-task and prioritise work.
• This position requires excellent verbal and written communication, along with professional customer relationship skills and ability to interact stakeholders at all levels across the business.
• Knowledge of Windows 10, Microsoft Office skills, Apple devices and a general interest in technology is desirable.