Job description
On the Business Solutions team at Articulate, we pride ourselves on providing our business teams with the systems and support they need to give each customer the absolute best user experience. That is why we are looking for a Salesforce Business Analyst/Product owner who can assist with defining requirements and partner with our team to deliver the right technology capabilities that align with our business needs.
Here is a snapshot of the Tech Stack you will be leveraging: Slack, Salesforce, Marketo, Chargebee, Jira, Trello, RingLead, and Okta, as well as some homegrown applications and integrations.
What you'll do
- Understand business need and desired outcomes of work requested
- Translate business capability needs into execution-ready work for an Agile team; that is, define, prioritize and ensure a ready backlog of work for the team to work on. This will be done by developing user stories/process flows to support the design and development of the solution.
- Work collaboratively with team members to design a solution that will meet business requirements and align with our desired technical architecture.
- As needed: perform analysis and leverage data to analyze an issue to verify the correct issue/pain point is being addressed
- Act as voice of the stakeholder; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
- Liaison between the IT team and stakeholders to facilitate user acceptance testing and sign-off before changes are implemented in production.
What you should have
- 3+ years Experience documenting user stories and creating to-be process flow diagrams
- 2+ years Salesforce domain experience.
- Experience in delivering feature/functionality in Agile, Waterfall, and hybrid environments.
- Strong communication skills; ability to facilitate technical conversations with technical and non-technical stakeholders, partners, and users.
Nice to have
- Expertise working with others in a cross-functional multi-team environment and the ability to juggle and prioritize multiple tasks within a collaborative team environment
- Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
- Demonstrate a commitment to continually improve, share learning with others, and encourage team development.
About us
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002 and led by CEO Lucy Suros, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.
Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2020 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.
Articulate welcomes different voices and viewpoints and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, native language, pregnancy status, physical size, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.
(For information about Articulate's privacy practices, please view our Privacy Notice
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