Description:

Highlights:

• Depending on the practice 8am – 5pm variable.
• Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B
• Mercy Health Physician Partners, our multi-specialty physician network, employs more than 500 physicians and advanced practice professionals in, Muskegon, Holland Grand Rapids and the Lakeshore.
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Position Summary :

Business Office Coordinators works in a collaborative environment to deliver excellent patient customer service.

Requirements for working as a Business Office Coordinator:

• Education and/or training as medical secretary, medical receptionist, medical assistant preferred
• Or high school graduate/ GED required
• Associates degree in a medical related concentration preferred

What a Business Office Coordinator will do:

• Check in/Check out
• Answering multiple phone lines
• Scheduling appointments
• Manage Referrals
• Insurance verification
• Other clerical functions
• Reviews patient documents to ascertain insurance coverage and inform patients of network status and options. Performs manual insurance verification, where applicable.
• Obtains, scans, and accurately data-enters patient demographics, insurance data, referrals and authorizations into patient account records.
• Performs front office and revenue cycle assignments to completion.
• Greets patients and visitors professionally and warmly; informs patients of delays and assists in making accommodations.
• Explains co-pays, deductibles, co-insurance, account balances and other payment elements to patients; refers patients to financial services staff, as appropriate.
• Collects co-payments and outstanding balances at patient check-in and check-out, as applicable.
• Reviews daily eligibility and phone reports, and prepares patient charts and paperwork at patient presentation.
• Maintains and updates patient scheduling tool; notifies patients of appointment status.
• Informs patients of policies and procedures, and obtains completed consent and release of information forms.
• Creates time of service batch and links to daily deposit batch. Reconciles balances and closes batch/drawer at end of day. Submits batches to designated resource.
• Collaborates with the practice coder on all revenue cycle processes.
• Provides relief for reception or other areas as assigned, including other office locations.