Join the Clean Energy Revolution

Become Business Operations Analysis, Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll provide analysis and support for projects, initiatives, and business processes impacting the Customer Contact Center (CCC). The Sr. Specialist will work with managers and employees in the CCC to address significant or complex business issues, analyze alternatives, and make recommendations that will impact our employees and customers. You will be empowered to make day-to-day decisions regarding your project assignments, as well as produce the desired deliverables within the specified time required. To be successful, you will have excellent written and verbal communication, ability to problem solve and meet client needs, build, and maintain positive relationships and collaborate with internal and external business partners to ensure success.

As a Business Ops Analysis, Senior Specialist, your work in this role will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life - Get ready to think big, work smart and shine bright!

• This role will support the development, tracking, and implementation of initiatives and be a functional expert that provides subject matter expertise needed to fulfill various CCC impacting projects
• Build plans to gather and deliver information and execute plans that support strategy and operations
• Support improvement projects and various strategic initiatives by developing business requirements, defining metrics, completing deliverables, identifying business readiness/change and risk impacts, execution of plans, and evaluating outcomes
• Analyze and interpret data, develop alternative, present findings and recommendations, and consult with stakeholders and decision makers in support of strategy
• Provide CCC subject matter expertise to cross-functional and operational projects, makes tactical decisions as needed; resolves and escalates issues as appropriate
• Create communication and change management collateral where appropriate, and coordinate/schedule communications
• Schedule and facilitate training sessions focused on key topics to mitigate regulatory non-compliance citations
• Plan and execute small scale to medium operational projects, including developing action plans, project charter, document stakeholders, and develop/execute communications and training

The essentials

• Five (5) or more years of experience in an analytical position conducting analysis of data, organizing information, and/or executing project tasks
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong oral and written communication skills to understand and appropriately respond to stakeholder needs

The preferred

• Bachelor’s degree or higher in Business Administration, or related field
• Knowledge of Customer Contact Center processes and functions
• Experience supporting digital capability solutions
• Experience developing and delivering presentations to both technical and non-technical audiences
• Experience in facilitating and leading process re-engineering efforts and/or requirements workshops
• Experience working well under time constraints with ability to self-manage priorities and multiple demands while maintaining attention to detail and producing high-quality work with minimal direction
• Demonstrate strong ethics, interpersonal skills, and the ability to effectively manage stress and engage in continuous learning

You should know…

• The position’s work mode is remote. Employee is able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, and hiring process, and more!

Testing

• This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. We invite you to visit our Candidate Resource page for further information and to access information guides. For Information Guides, please reference test 8203-Edision Individual Contributor workstyles. Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.
• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.