Job description
Overview:
Skills: Strong interpersonal relations and communicative skills; proven analytical and problem solving skills; experience implementing and working with various software packages. Ability to manage several projects simultaneously. Proficient reading, writing, grammar, and mathematics skills.
Experience: Minimum 6 years experience working with Process Improvement and automation technology including RPA. Experience in Banking Operations or other similarly regulated field required.
Other Job Information:
Physical Requirements:
At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, good benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities:
The Process Automation Analyst III is responsible for working with various departments to make our business processes more efficient, effective and agile. They will provide change management and technical leadership with the development, testing, implementation, documentation and maintenance using automation tools, including JHAEnterprise Workflow and/or MS Power Automate. Process Automation Analyst III will provide guidance to Analyst levels I and II, taking a lead role in their training to ensure that practices are applied consistently.
- Collaborate with business units to identify process within the department or across departments that can be improved. Participate in the discussion as to the best way to achieve those improvements, i.e. the use of automated workflows, APIs, and/or RPA technology etc.
- Ensure that the process as a whole is reviewed, especially in regards to overall functionality, necessity, regulatory compliance, etc., with the goal to increase efficiency, accuracy and/or timeliness of the process.
- Communicate opportunities and solutions in an easy to understand manner for various audiences.
- Where deemed the best solution, design, develop, document and test automated processes using JHAEnterprise Workflow and/or MS Power Automate to improve the Business Unit’s process efficiency and meet all regulatory and control requirements.
- Resolve application issues in a timely manner, minimizing any department process delays.
- Provide administrative support for the JHAEnterprise Workflow and any RPA application by evaluating releases, fixes, identification of software issues and tracking through resolution.
Education/Training:
A bachelor’s degree in Computer Science or Business with emphasis on programming concepts, including an understanding of SOAP and REST APIs, XML, XSLT, working with strings, and a knowledge of SQL database management, preferred. Experience with Microsoft’s Power Automate or Unipath essential. New employees are required to complete mandatory JHEnterprise Workflow training within the first 90 days of employment.
Skills: Strong interpersonal relations and communicative skills; proven analytical and problem solving skills; experience implementing and working with various software packages. Ability to manage several projects simultaneously. Proficient reading, writing, grammar, and mathematics skills.
Experience: Minimum 6 years experience working with Process Improvement and automation technology including RPA. Experience in Banking Operations or other similarly regulated field required.
Other Job Information:
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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