Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Workforce Optimization Analytics and Reporting Senior for our Corporate or Regional offices. This role will focus on data mining Auto & Property call and claim data from various sources and leverage statistical approaches to give insights into improving performance metrics. With these insights, they will build visualizations and presentations to deliver to executives.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

Supports the business by analyzing and evaluating relevant sophisticated business data, information, metrics and processes to find opportunities and solutions to business plan development and optimization of business operations. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.

What you'll do:

• Develops and maintains an understanding of overall sophisticated business functions with in-depth knowledge of specific areas/functions and related activities.

• Guides in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.

• Provides operational support on current complex processes and supports business operations and management in finding opportunities and solutions to meet current and future business needs.

• Validates information and works with other groups to include presentations of detailed findings, alternatives and recommended actions.

• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

• Maintains broad system knowledge, stays current on all system improvements, identifies training needs and implements plans.

• Maintains broad business knowledge, stays current on key business strategies & initiatives and finds opportunities for support and enablement.

• Assists with the documentation of new and revised departmental procedures.

• Captures information for complex processes, analyzes data and trends, identifies root causes, and develops work products.

• Serves as a resource to team members on raised issues of a routine nature.

• Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls,

• Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.

• Contributes on policies, standards, risk management and controls related to relevant processes.

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.

• Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

• Knowledge of business operations and systems/business requirements processes.

• Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.

• Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.

What sets you apart:

• Excellent communicator and data story teller, with the ability to interpret data and develop data driven recommendations to improve key metrics.

• Experience being a key contributor in highly visible projects spanning multiple teams with tight timelines and deliverables.

• Proven track record of redefining data into insights and developing presentations for executives

• Intermediate abilities in data transformation, data modeling, data analytics, data visualization and/or data science using Microsoft SQL Server or Snowflake.

• Intermediate abilities in developing Tableau dashboards, visualizations, and insights

• Knowledge of P&C Insurance with a focus on Claim operations and claims data.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $165,340.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.