Why Work for Us?

Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.

• 401K with Employer Match
• Company Paid Dental, Vision, Life and Medical up to 100%
• Paid Sick Leave
• Chance for VISA sponsoring

Job Description:

The Business Analyst liaises with business leaders to identify, assess, and analyze opportunities for continuous improvement, directly interacts with business teams to align improvement plans with their strategic objectives, and ensures that projects have clear ownership within the business, to drive execution.

What you will do:

Key objectives of the position are to provide overall process improvement and program management support for Electronics America Customer Care organization.

Business Analyst will:

• Partner with clients to analyze existing business process and results in an effort to identify opportunities for continuous improvements that will result in the organization achieving its business objectives.
• Set up and manage KPIs by working with the business owners or senior leadership teams to establish continuous performance and quality improvement efforts.
• Define the scope of the project in collaboration with business owners, create a detailed work plan which identifies activities, implement the project, and monitor the progress of the project for successful completion of the project
• Partner with Business Unit leadership team to define overall strategies necessary to improve customer experience KPIs, quality and productivity performance, and achieve its financial goals.
• Align Business Unit Process Improvement Steering Committee activities with business strategy to target most impactful projects, and facilitates determination of the project methodology to be applied (PMBOK) to ensure
effective execution.
• Acquire data and analyze results using statistical techniques, interpret trends or patterns in complex data sets, and work with management to prioritize business and information needs.
• Work with team and project leaders to track progress on projects, programs, initiatives and process improvement efforts including identification of impacts to budget, staffing and key performance indicators.
• Increase the department’s capacity to evaluate and improve the effectiveness of their organizations, practices, partnerships, programs, projects, use of resources, and impact to systems.
• Lead and facilitate continuous improvement efforts in support of corporate strategic goals; including providing training to departments and teams, and leading workshop events.
• Challenge organizational leaders, as necessary, to create an action-based culture of continuous improvement, and accountability, to improve their KPI’s, including growth, productivity, asset utilization, inventory, and customer
allegiance.

Qualification & Experience

• Bachelor’s degree in Business, Computer Science or IT related field.
• MBA or other advanced degree preferred.
• Lean Six Sigma certification or Project management certification a plus.
• Minimum 3 years of experience in process improvement, quality and analysis;
• Minimum 5 years of overall professional experience.
• Proven experience in process improvement, leading projects with a record of successful implementation.
• Experience with Visio and other process mapping applications.
• Comfortable to challenge organizational leaders as necessary to create an action-based culture of continuous improvement, and accountability.
• Works well in team environment, with sound negotiation and problem solving skills.
• Excellent presentation skills with solid communication capabilities and practices, both oral and written
• Proven skills in driving, leading, adapting and applying process management and Quality Improvement initiatives and ability to establish and maintain effective and productive working relationships with practices, partnerships, and programs


BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.