CLASS DEFINITION

Perform a variety of routine and progressively difficult non-sworn tasks in an apprenticeship program framework for preparation for a career in law enforcement, rotating through various divisions of the Police Department, and performing other duties as assigned.

DISTINGUISHING CHARACTERISTICS

This classification is distinguished by the non-sworn tasks performed in accordance with departmental rules and regulations and the exercise of independent judgment.

SUPERVISION RECEIVED

The incumbent works under the direct supervision of any Police Department Supervisor.

• Interact with the public, on the telephone and in person; obtain information from victims; complete police reports on minor incidents.
• Impound and cite illegally parked vehicles.
• Assist in parking control during special events or on City streets during peak traffic conditions and post temporary signs and barricades.
• Answer 911 and business telephone lines; assist the public.
• Perform fingerprinting duties and process of applicants.
• Store and release property evidence.
• Assist in photographing and fingerprinting crime scenes.
  
  OTHER JOB-RELATED DUTIES
• Enter citations into the database.
• Issue bicycle licenses and maintenance of the bicycle and evidence storage area.
• Assist with storage inventory and control of Department supplies.
• Conduct tours of the Police Department facility.
• Prepare and maintain a variety of records and reports.
• Perform other duties as assigned.

EDUCATION

High school graduation or equivalent certification is required.

EXPERIENCE

Previous public contact and customer service experience is desirable.

AGE

• Basic recordkeeping methods and procedures.
• Modern office practices, procedures, methods, and equipment.

• Learn, interpret, and apply pertinent local, state, and other laws.
• Ability to understand and explain policies, laws, and procedures to the public; and when necessary, de-escalate irate or frustrated individuals while remaining calm, courteous, polite, and respectful.
• Establish and maintain effective working relationships with staff, supervisors, City officials, and the general public.
• Observe accurately and remember names, faces, numbers, incidents, and places and to judge situations and persons accurately.
• Think and act quickly and effectively in emergencies.
• Exercise independent and sound judgment in evaluating situations and making quick, effective, and reasonable decisions.
• Communicate effectively both orally and in writing.
• Write clear and accurate reports, correspondence, and record data.