Job description

Would you love to interact with travelers from all around the world? Do you want to gain experience in hospitality and tourism in a fun environment? Join Hostelling International USA and explore the endless possibilities and perks of being part of our San Francisco Fisherman's Wharf hostel. We are currently accepting applications for a Cafe Supervisor. The Cafe Supervisor is responsible for daily operations of the hostel’s on-site limited service cafe and will lead and supervise a small team of cafe assistants while also stepping in to prepare food, take orders, process customer payments, and clean as needed. Must be willing to work weekends, and holidays as schedule requires.
This is a full time, benefit eligible position and includes medical, dental, vision, disability, vacation, sick, 403b with company match, and more. New Hire waiting periods apply. Other PERKS include:

• FREE stays in other HI USA hostels, subject to availability.
• DISCOUNTS on hundreds of brands through our payroll portal.
• OPPORTUNITIES for growth within the organization.
• GREAT and friendly work environment.
• … and more!

Responsibilities:

• Hire, train, and supervise cafe assistants ensuring fod safety protocols are adhered to and monitored
• Create weekly schedule for cafe and delegate necessary tasks

• Maintain food and cafe supplies inventory
• Prepare food including in house specials
• Make and serve coffee, espresso drinks or other drinks offered at cafe
• Process customer payments using register or online payment system
• Perform daily cleaning, as well as deep cleaning tasks as required, including wiping tables and counter tops, sweeping and mopping the floor, storing food

properly, and washing and putting away dishes and utensils

• Ensure daily checklist is completed.
• Run errands as needed, for cafe supplies.
• Resolve any problems that arise or escalate to hostel management as appropriate.
• Other duties as assigned by management.

Skills/Qualifications:

• Associates degree and 3-5 years of hospitality, customer service, or restaurant experience; or equivalent combination of education and experience
• Supervisory experience a must
• Excellent customer service skills
• Ability to multi-task in a fast-paced environment
• Ability to handle cash and money transactions without error
• First-aid & food service certification or willingness to become certified
• Ability to be flexible with scheduling, including nights, weekends, or holidays
• Ability to speak a second language a plus

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands and arms. The employee is frequently to stand, walk, talk, and hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and peripheral vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work Location: In person

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