SPECIFIC DUTIES AND RESPONSIBILITIES

• Responsible for supervising the daily operation of Cage and Player Services.
• Responsible for guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.
• Ensure the safety and security of Team Members and guests. Facilitates, processes, and programs to effectively control and reduce lost-time injuries.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Assist in the development of Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
• Review daily staffing levels to maintain a budgeted level of employment.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
• Abide by and ensure that all policies and procedures are being followed to safeguard the company’s assets and funds.
• Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Leadership abilities demonstrated in supervising the department’s operations.
• Maintaining a professional working relationship among all internal and external guests.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department.

EDUCATION, TRAINING, AND EXPERIENCE

• Three to five years of experience in a cashier/banking environment.
• 2-year degree in related field or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Ability to obtain a valid Racing License.

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