Call Center Agent

Full Time
Horsham, PA 19044
Posted
Job description

Are you an outgoing individual that loves talking to people? Would you love working in a fun, collaborative environment? If you answered yes, then this is the job for you! Read the details below and apply to learn more.

ACRE Windows, is looking for outgoing, hard-working, detail oriented individuals to work part-time in our growing call center. Shifts offered are: 9:00am-2:00pm & 2:00pm-7:00pm. Candidates MUST be available to work from our call center in Horsham, PA. No call center experience is necessary. We just need someone with a great attitude and we can teach you the rest!

ACRE Windows & Doors is an Andersen Certified Contractor. We have been trained and certified by Andersen to install their windows and doors to their specifications. Andersen is the *most trusted* manufacturer of windows and doors in the US.

Responsibilities:

  • Outbound calling to schedule appointments for new and existing customers each day.
  • Connect to potential customers in a personable manner, and engage them to determine whether they fit our appointment qualifications.
  • Take incoming phone calls from potential customers requesting a free estimate.
  • Messaging customers via online chat
  • Work daily with supervisor to meet and exceed appointment quota.
  • Document all customer interaction in company CRM.
  • Other duties as assigned.

Qualifications:

  • Excellent verbal communication skills.
  • Be coachable, teachable, and willing to follow guidelines.
  • Must have a positive, can-do attitude.
  • Strong work ethic and self-discipline, without giving in to distractions throughout the shift.
  • Must be able to handle rejection.
  • Basic proficiency with technology.
  • Experience in customer service, telemarketing or sales a plus.
  • Must have reliable transportation

Benefits:

  • Comprehensive training program
  • Monthly Bonus/Incentive Programs
  • Flexible scheduling
  • 20-30+ hours/week dependent on performance

Interested? Apply to this ad with an updated resume. To fast track your application please add a cover letter explaining how your qualifications meet the needs of this position. Interviews are being conducted this week!

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

  • Flexible schedule

Experience level:

  • No experience needed

Shift:

  • Day shift
  • Evening shift

Supplemental pay types:

  • Bonus pay

Weekly day range:

  • Monday to Friday
  • Weekend availability

Work setting:

  • In-person
  • Office

COVID-19 considerations:
See job description for details.

Ability to commute/relocate:

  • Horsham, PA 19044: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: One location

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