Job description

Are you looking for a rewarding career opportunity? Do you enjoy talking to people and helping them solve their problems? Come join our team!

We are a professional debt collection agency that has been serving the Santa Barbara, CA area for over 35 years. We help consumers understand and resolve their debt efficiently. We pride ourselves in creating a positive and fun work environment for all of our employees.

We're looking for highly motivated individuals with excellent telephone and computer skills to help our agency manage large amounts of inbound and outbound calls. This is an entry level part-time position. This position is in-person and you will be required to be in the office from 9 am to 2 pm PST Monday through Friday.

Responsibilities

• Communicate with consumers verbally regarding outstanding debts
• Manage sensitive information while maintaining confidentiality
• Negotiate and maintain payment arrangements
• Maintain complete and accurate records
• Ensure strict adherence to all federal and state laws
• Consistently meet established daily, weekly and monthly goals

Skills

• Excellent customer service skills
• Strong verbal communication skills
• Ability to convey a sense of urgency while displaying compassion and empathy
• Ability to work swiftly while maintaining accuracy
• Ability to remain calm and composed in a fast-paced environment

Work Schedule

• Monday-Friday 9 am - 2 pm PST (in-person at our Santa Barbara office)

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

• On-the-job training

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

COVID-19 considerations:
We require all in-person employees to be vaccinated for COVID-19.

Ability to commute/relocate:

• Santa Barbara, CA 93103: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 1 year (Preferred)

Work Location: One location

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