Our full-time, non-exempt (hourly), Operator/Scheduler will provide customer service to callers to Adult & Child Health, acting as the first point of contact for stakeholders in the community and clients. Staff answer primary phone lines on behalf of the agency and schedule appointments in multiple electronic medical records and provide a range of administrative services in support of Adult & Child Health’s programs.

You will work Monday - Friday, 8am - 5pm but have the opportunity for flexible scheduling.

What You'll Do:

• Provide customer service through all internal and external phone calls
• Appointment scheduling and continuous monitoring of appointment changes
• Communication with both staff, clients and stakeholders
• Maintaining and monitoring JIT and PE (scheduling) processes and protocols
• Provides accurate and organized record keeping in multiple EMR/records and filing systems
• Provides support to clinical and medical ensuring accuracy
• Administrative support duties as needed

We are a growing 501c(3) not-for-profit organization based in Indianapolis servicing multiple locations. A&C is committed to a diverse and inclusive workforce. We offer flexibility, generous PTO (starting at 4 weeks), competitive benefits, career growth, staff development dollars, clinical supervision hours, and much more!

About Adult and Child Health

At Adult & Child Health we have a welcoming and energetic environment that encourages collaboration, diversity, and innovation across our organization. This environment gives our staff the opportunity to enhance current skills and build new capabilities, while providing excellent care to our clients and employees.

Adult & Child Health is an integrated healthcare provider in Central Indiana. We are a Certified Community Behavioral Health Center and a Federally Qualified Health Center look alike; we strive to provide the best in healthcare services. Providing high-quality, affordable care including primary care, behavioral health services, substance abuse treatment, mobile crisis response, community-based services, homeless outreach, school-based treatment, and more.

Learn more about Adult & Child Health and our mission HERE or check out our Facebook , LinkedIn , Twitter and YouTube pages.

• Completed high school diploma
• At least one year of directly related work experience
• Professional, helpful, positive attitude, multi-tasker, organized, reliable, ability to handle high stress situations/environments; enjoys working with people, dependable
• Proficient in Excel, Office 365/Outlook, Word
• Knowledgeable of HIPPA/confidentiality
• Writing skills, Phone etiquette, Communication