Customer Service Representative - Inbound Call Center

Pay: $18.00/hour to start

Schedule: 8AM - 4PM, Monday through Friday

Location: Southfield, MI (onsite work)

Job Overview: Inbound Customer Service in a relaxed call center environment. Helping with Billing Questions, and educating customers.

Experience needed: 2+ years of customer service experience, great job tenure and proven reliability.

• Please Note: Great opportunity for anyone from the Service Industry (I.e. Starbucks, Chick-fil-a, Nordstrom's etc.) to move into an office job career.

Responsibilities:

Answer incoming and make outgoing customer telephone calls: Answer customer calls and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

• Will handle 70+ Calls Per Day (Average handle time is less than 5 minutes per call, then will have 45 seconds to write notes after.
• Types of calls/inquiries they receive: (Troubleshooting, Cancelling auto pay, Refunds, Missed pickup, Ordering, Setting up new accounts, Billing questions, & Complaints.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.