Job description

Job Description:

• Answers telephone, mail, email, and in-person inquiries and determines service required.
• Requests customer information needed to respond to inquiries. Records customer information, inquiry, and resolution in the tracking system.
• Receives payments and fees, processes and generates payments, and adjusts records accordingly.
• Refers to complex requests for reply. Keeps customers apprised of status and progress on unresolved service requests. Aids less experienced Customer Information Representatives in mastering procedures and systems.
• Answers routine, frequently asked and scripted questions, and provides information about services. May prepare written replies using forms and form letters.
• Updates inquiry tracking system to reflect actions taken, responses given and inquiries forwarded for further research and response.
• Updates reference and source data and tables in agency Information Technology systems.
• Uses computer databases and information technology systems to research information needed to respond to and track the progress of responses to mail, electronic, telephone and in-person inquiries. Enters customer information into databases to update personal records and accounts.

Job Types: Full-time, Contract

Salary: $15.00 - $17.00 per hour

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Data entry: 1 year (Preferred)

Work Location: One location

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.