Job description
Seeking a Calle Center Representative to confirm patient appointments and verify patient insurance and demographic information.
Essential Duties:
Answers phone calls expediently and refers inquiries to the appropriate parties as needed.- Schedules and confirms patient appointments over the phone.
- Explains health center procedures to patients.
- Verifies medical insurance coverage and eligibility and expires any insurances that are not active.
- Verifies dental insurance coverage and eligibility, deductible, and maximum coverage.
- Informs patients of account balances and correct billing amounts.
- Notifies patients of insurance co-pays.
- Verifies patient demographic information.
- Ensures accuracy of information in telephone messages and deciphers the correct amount to charge self-pay or sliding fee schedule patients.
- Takes payments over the phone.
- Provides referral status information to patients.
- Working assigned weekends is required.
Education:
- High School Diploma or GED.
- Any combination of education and experience that provides the necessary skills required.
- Valid Fingerprint Clearance Card may be required.
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