Job description

Call Center Representative

Desired: Data Entry Basic Computer Skills Marketing Sales Experience Call Center Customer Service

Sky Zone is the world’s first indoor trampoline park. We’re the inventors of “fun fitness” and the makers of trampolines as far as the eye can see. We give you one of the greatest workouts ever combined with awesome, healthy fun. We’ve been voted the number one “out of the box” workout and the “best party ever.” Experience WOW – the weightlessness of bouncing, flipping and landing in a pit filled with 10,000 foam cubes.

We are looking for Party and Events Specialists who are self-motivated, detail-oriented individuals to assist guests over the phone using competent and positive verbal communication skills.

Candidates must be able to perform in a friendly, calm and fun work environment with knowledge of basic level computer and typing skills. Strong internet navigation skills recommended.

Qualifications:

· 1-2 years’ experience in Customer Service preferred

· Ability to provide excellent customer service

· Must be able to communicate clearly and effectively

· Ability to handle and resolve recurring problems

· Computer literate with the ability to learn customer service software applications

· Must have professional verbal and written skills

Responsibilities:

· answer phones to book birthday parties, group events and respond to customer inquiries

· follow up on customer inquiries not immediately resolved

· provide accurate directions

· provide pricing information and product knowledge on all products offered

· create new customer reservations

· other duties as assigned

· handle customer inquiries both telephonically and by email

· update existing customer information

· route calls to appropriate resource

· follow up customer calls where necessary

· document all call information according to standard operating procedures

Education and Experience

· proficient in relevant computer applications

· required language proficiency

· knowledge of customer service principles and practices

· knowledge of call center telephony and technology

· some experience in a call center or customer service environment

· good data entry and typing skills

· knowledge of administration and clerical processes

Key Competencies

· verbal and written communication skills

· listening skills

· problem analysis and problem solving

· customer service orientation

· organizational skills

· attention to detail

· judgment

· adaptability

· team work

Benefits:

• Flexible schedule

Hours per week:

• 20-29
• 30-39

Schedule:

• Monday to Friday
• Sunday

Working days:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Sunday

Typical end time:

• 4PM

Typical start time:

• 10AM

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Dayton, OH 45459: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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