Job description

Are you interested in a different way to deliver healthcare?

Must be a Washington State resident.

HealthForce Partners is seeking an enthusiastic, professional “go-getter” to join our Call Center team of Operations Coordinators in Bothell, Washington.

This exciting position is responsible for coordinating immediate medical support between Physician HealthLine physicians and customers, via phone, faxes, and e-mail. Provide assistance to physicians during emergency and non-emergency medical consultations while documenting needs and requests into database. Duties include providing case services, such as medical referrals, obtaining medical records, and/or logistical support and coordination, under the supervision of a physician.

Other duties may include collaboration with our leadership and customer service teams in managing new and existing customer relationships, including account set up, maintenance and billing, and may also include periodic participation in on-site delivery of healthcare services with a team at specific customer locations in the Seattle area.

Successful candidates will be detail-oriented and possess excellent customer service, verbal and written communication skills and exceptional phone demeanor. Must be able to multi-task successfully in a busy environment, have intermediate level computer skills, including Microsoft Access and Word. Must also have medical background or medical (911) call center experience, and have demonstrated judgement and decision making skills.

Flexibility is essential since members of this service team support one another during absences. Candidates must also be available to work holiday shifts when necessary, and have a clean driving record.

We offer challenging work, competitive pay, and excellent benefits, including medical/dental/vision, 401(k) and generous paid time off.

We are proud to be an Equal Opportunity Employer and offer a Drug-Free Workplace.

Full and part-time shifts available.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Bothell, WA 98011: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• When are you available to start?
• What are your salary expectations?
• Will you be COVID vaccinated/boosted before you start?
• Why have you applied to this specific position?
• What do you know about HealthForce Partners?
• This position is full-time. Are you seeking full-time?

Experience:

• EMT or first responder: 1 year (Preferred)
• Medical office: 3 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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