Cenikor’s Value Proposition – What’s In It for You?

• PURPOSE in your work – service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, $2k - $4k TUITION REIMBURSEMENT, up to 10% 401K and BONUSES – we hire and reward high performers.
• STABILITY and GROWTH – more than 55 years in business – our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT – we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years.
• STUDENT LOAN FORGIVENESS – The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here.
• The work we do isn’t easy. If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you!

Cenikor is a non-profit organization and one of the largest substance abuse treatment centers in the nation. We are currently seeking a Full Time Call Center Training Specialist for our Corporate office in Houston, TX.

JOB SUMMARY:

The Call Center Training Specialist will be responsible for the facilitation and delivery of training, as well as the coordination and tracking of training events. This role is responsible for the integrity of all access center facing training documents and materials. As a key member of the access center department, the training specialist will be an integral part of the success of training development.

SCHEDULE: Monday - Friday 8a - 5p

ESSENTIAL FUNCTIONS:

• Act as the primary facilitator for training of Access Center systems, applications and tools (Welligent, CMBHS, PureCloud, TMHP, Sex Offender Registry, Microsoft Teams, SharePoint etc.) to ensure all staff who interact with clients are compliant with Cenikor and State policies, rules, and guidelines.
• Develop, update and maintain process maps and standard operation policies (SOPs) for the team.
• Develops training curricula and/or utilizes vendor programs that meet instructional goals and objectives.
• Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
• Manage training checklist and agenda to support a structured and timely training experience.
• Manage refresher trainings through in-person, virtual or coursework to required staff and maintain completion log upon completion.
• Evaluates effectiveness of training and development programs utilizes relevant evaluation data to revise or recommend changes in instructional objectives or methods.
• Manage global training tracking tool and provide weekly training updates to the leadership team.
• Respond timely to questions coming into the Training inbox and provide appropriate direction.
• Design, develop, and deploy “Training Tip Tuesday”.
• Post training material to shared drive and SharePoint upon request.
• Responsible for the ongoing archiving of dated material and precise document tracking.
• Support with coordination of special projects.
• Communicate and report all training findings and activities to leadership as requested.
• Participate in meetings through contributing recommendations, suggestions, etc.
• Respond to requests presented by leadership promptly.
• Uphold the core principles of Cenikor’s culture and create a positive working environment for all team members.
• Perform additional duties as assigned and consistent with the exempt functions as assigned in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge, and Abilities:

• Strong interpersonal, communication and facilitation.
• Teaching and facilitation skills.
• Ability to work effectively with a wide range of team members in a diverse community.
• High attention to detail and excellent organization skills required.
• Possess good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.
• Proficiency in Microsoft office, with above average skills in MS PowerPoint and Outlook Calendar.
• Ability to consistently uphold the Core Principles of Cenikor’s Culture:
  • Demonstrate mission of service to our clients
  • Positive, respectful communication with both staff and clients
  • Demonstrate self-motivation and perseverance to achieve goals
  • Role model appropriate, professional behaviors including appropriate client boundaries
  • Work effectively as part of a team, helping to set up others for success

Education:

• High School Diploma or GED required.
• Bachelor’s degree preferred.

Experience:

• One-year experience in training coordination, adult learning, or other similar experience required.
• Prior experience with substance use treatment, prevention and/or aftercare preferred.
• Prior experience with Microsoft Office applications and Zoom.

IMPORTANT NOTES:

Drug Free Workplace

Equal Opportunity Employer

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