SGS is the world's leading Inspection, Verification, Testing and Certification company, with over 89,000 employees in 2,600 locations around the world. We deliver a global service with local expertise, to market leading clients across 11 different industries worldwide.

We are currently recruiting call centre agents within our Government & Institutions Services Business Line.

The position is based in our Galway office.

Our offices are open from 9am to 6pm Monday to Friday (excluding public holidays)

Social distancing is carefully monitored and policies are procedures have been implemented to protect the safety and welfare of all our staff.

Main duties and responsibilities

• Handling incoming and outgoing calls and delivering a high standard of customer service
• Input data into the company computer platform to keep each customer record updated
• Routing inbound calls to the appropriate resources
• Handle customer queries and complaints in a professional, courteous and helpful manner.
• General administration duties

• Leaving certificate and/or FETAC 5 skills certificate

This position is a full time, fixed term contract.

The ideal candidate should possess the following attributes/skillset

• Strong computer skills
• Excellent interpersonal communication skills
• Strong problem-solving abilities
• Strong learning capabilities
• Strong retention of product knowledge
• Irish Speaker an advantage

An overview of some of the benefits available:

• Comprehensive training programme
• Progression Opportunities
• Annual Tax Saver Tickets for Rail, Bus and Luas
• Bike to Work Scheme
• Employee Assistance Program
• Digital Wellness Platform
• Pension