Position Purpose:

Under direction of the Care Team Supervisor, the Care Team Specialist (CTS) will be participating in a multi-disciplinary team, contributing to client engagement, retention, safety and support. The position will interact with staff and clients as a care team member by building rapport and fostering a sense of community. The CTS will also monitor and patrol facility grounds for the San Julian Oasis Recuperative Care Center. This respite program provides medical care, case management, personal care, 3 meals per day, access to long-term housing resources and placement, and reunification services for clients who have fallen out of touch with their family or support network.

Principal Responsibilities:

• Performs job functions as prescribed by established policies and procedures within defined scope of education, training and responsibilities
• Establish a positive rapport with clients and express a concern for their well-being.
• Demonstrate understanding and practice harm reduction methods
• Demonstrate understanding of trauma-informed care
• Demonstrate non-violent restraint methods, if needed and only as an absolute last resort
• Monitor the floors by walking corridors and perimeter of the building
• Maintain a front desk sign in/out sheet for clients, as well as visitors
• Search clients and/or visitors belongings when they enter the building
• Assist with clients’ room searches and/or temperature control, as needed
• Act as floor lead during fire drills and real emergencies, and as lead in performing necessary chair evacuations.
• Document any client and/or client-staff incidents and submit to supervisor in a timely manner
• Answer front desk phone, as needed
• Ability to follow all crisis protocol
• Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms
• Must be able to work extended shifts when emergency situations warrant in a 24 hour 7 day a week setting.
• Flexibility to adjust with a multiple schedule change, shift change, and days off. Work schedule is subject to change periodically based on the number of Care Team Specialists.
• Maintains the security of confidential documents.
• Discusses any client information only with appropriate personnel when related to the care being provided, and ensures these conversations are not near any clients.
• Use appropriate de-escalation techniques; call LCSW or Case Manager for assistance, as needed
• Responsibility and accountability for adherence to organizational and department standards and policy.
• Utilize agency van to transport staff to and from parking structure during dark hours and/or rain.
• Provide supportive communication regarding incarceration, substance abuse, mental health, and other risk behaviors.
• Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor,
• Performs other duties and tasks as may be required or assigned.

Requirements:

• Minimum high school diploma or equivalency.
• Associates Degree in Social Services preferred.
• Two years’ experience in behavioral health or social services environment.
• Previous experience working with homeless persons.
• Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness.
• Desire to work with homeless population.
• Bilingual (English/Spanish) preferred.
• Ability to assist with the collection of patient’s valuables.
• Experience handling confidential documents and detail-oriented.
• Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs.
• Ability to communicate clearly verbally and in writing.
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
• Ability to assist with emergency and behavioral health personnel with aggressive patient situations.

Note: The clients of JWCH Institute, Inc. + Wesley Health Centers may come with behavioral and/or substance abuse issues. The program utilizes the Harm Reduction Model and we “do whatever it takes” to encourage success of the client.

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  All JWCH, Wesley Health Centers workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.

Employee Benefits:

JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, vision, and life insurance premiums. The agency offers sick leave and vacation accrual, 13 paid holidays, jury duty pay, mileage reimbursement, employee parking, direct deposit, credit union, and an employee assistance program. In addition JWCH offers a 401(k) Profit Sharing plan to employees who work a minimum of 1,000 hours per fiscal year.

Wesley Health Centers, JWCH Institute is an Equal Opportunity Employer!