Job description
Responsible for providing support to Case Managers to ensure case management services, communications, and appropriate documentation is consistently processed, while serving as a liaison for patients, family of patients, and hospital staff to ensure patient satisfaction, experience, and quality of services are delivered.
Required Qualifications:
- Require a minimum of two (2) years customer service experience in a healthcare or related setting.
- Require a High School Diploma, GED Equivalent, or Certificate; Associate's degree in related field preferred.
Preferred Qualifications:
- Prefer basic knowledge of computer systems.
- Prefer previous healthcare experience with discharge planning activities.
- Prefer demonstrated ability to accurately document in the medical records.
- Prefer effective oral and written communication skills.
- Prefer demonstrated ability in establishing and maintaining effective working relationships.
- Prefer demonstrated initiative and self-direction.
- Prefer demonstrated computer, keyboard and data input skills.
- Prefer demonstrated knowledge of Windows software preferred.
Mandatory Education:
Preferred Education:
Required License and Certs:
Preferred License and Certs:
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