Job description
Benefits include:
- 10% employer retirement contribution
- Health, vision, dental, & life insurance
- Hybrid work schedule
- Generous paid time off (up to 4 weeks within first year)
- 12 paid holidays
- $1,000 employer HSA contribution
Job Description:
The Case Manager is responsible for assisting newly arrived families throughout the resettlement process, while remaining in compliance with Reception & Placement (R&P) guidelines. Duties include providing case management services for assigned cases for 90 days. The Case Manager must exemplify Journey’s End’s core values in their work. These values include intercultural responsiveness, integrity, person-centered, empowerment, and exemplary service.
Primary Responsibilities:
- Review assigned case files and coordinate pre-arrival preparations to welcome the family/individual
- Meet refugees at airport upon arrival.
- Maintain caseload of newly arrived refugees and provide services to meet the needs of these clients according to the cooperative agreement and local guidelines within 90 days. This includes intensive cases that may require specific referrals and additional attention.
- Provide culturally competent resettlement services to a diverse group of clients. Responsible for all core services upon receiving case from the pre-arrival team.
- Work with the various departments at Journey’s End in a team effort to support this transition to self-sufficiency.
- Complete program reports for all cases.
- Attend department and staff meetings.
- Other duties as assigned.
Qualifications:
- At least one year of experience working in a social services field providing direct service
- Experience implementing program guidelines
- Ability to accurately and clearly document work through written case notes
- Strong organizational skills and ability to independently manage caseload
- Ability to adapt to diverse and challenging scenarios involving clients, partners, staff, and service providers while maintaining professionalism; ability to appropriately manage stress
- Compassionate personality and general interest in human services
- Strong communication skills and ability to work as a member of a team
- Valid driver’s license and access to an insured vehicle
- Advanced written and spoken English
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