The Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug treatment, mental health treatment, and any other identified needs. The Case Manager must have a good understanding of dual relationships, professional boundaries, and appropriate behavior. The candidate will have the skills to support and assist clients in improving and maintaining recovery, retaining housing, and achieving self-sufficiency.

SCHEDULE: Tuesday-Saturdays 8:00 am-4:30 pm

possible rotating Saturdays could turn into m-f schedule 8:00 am-4:30 pm

RESPONSIBILITIES:

• Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.
• Build understanding of and appreciation for diversity among residents and support their connection to culturally responsive and culturally specific services as requested.
• Process resident/client intakes and discharges with the completion of associated forms.
• Maintain resident/client files including progress notes and other records.
• Meet bi-weekly with clients along with other referral sources as needed.
• Refer clients to Employment Access Center along with other CCC and outside agencies as appropriate.
• Identify community and individual issues that could change a resident/client’s status and work to achieve the appropriate resolution.
• Connect residents/clients to appropriate self-sufficiency and community-based resources.
• Network with various community providers.
• Attend appropriate community professional meetings. Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services and/or Administration Department in a timely and accurate manner.
• Enter data into the Homeless Management Information System.
• Follow all building rules.
• Adhere to all state and federal privacy and security regulations applicable to the program and CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identifying information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Monitor office and answer telephone as necessary.
• Participate in compliance, quality assurance, and quality improvement activities as directed.
• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree or High School Diploma/GED and 2 years experience working with the homeless population required.
• Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass an initial driver’s training within 60 days of being an approved driver and continued recertification training.
• Must pass a pre-employment drug screen, TB test, and background check.
• Must carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
• Must adhere to the agency’s non-discrimination policies.
• The ability to adhere to Central City Concern’s drug-free workplace encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.

BENEFITS:

Central City Concern offers an incredible benefits package to our employees!

• Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1styear, 6% in the 2nd year, and 8% in your 3rd year!
• 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)