Catholic Charities founded in 1903 remains among the largest and well-respected social service agency with programs and offices located in Boston and the greater Boston area. As one of the largest providers of social service in Massachusetts, Catholic Charities of Boston offers over 70 programs and services in 23 locations around Eastern Massachusetts.

We are currently seeking a full-time Case Manager for the Refugee and Immigrant Services Program located in South Boston.

The Case Manager will manage a caseload of refugees from all regions of the world. Coordinate delivery of reception and placement services as outlined by the US Department of State Reception and Placement program and case management services as required by the Massachusetts Refugee Resettlement Program (MRRP). Work with refugees to encourage and support early employment. Participate in the planning and implementation of new initiatives to serve refugee populations. This position is based Boston and requires availability for days evenings, weekends and overnights.

Qualifications include

• Bachelor degree required; Bachelor and Master level degrees from native country may be considered.
• Minimum 2-3 years of experience working directly with refugees or immigrants in the U.S. or overseas.
• Bilingual English/Spanish strongly preferred.
• Bilingual English and other languages spoken by refugee populations including Arabic, French, Haitian-Creole, Kinyarwanda, Kiswahili, Somali or Tigrinya, are needed.
• Knowledge of public policies and effect on refugees, migrants and entrants.
• Ability to work within the community and perform outreach duties, including the ability to do so while working remotely.
• Excellent administrative, data collection, typing and computer skills with keen attention to detail. Computer proficiency with MS Office, e-learning and webinars, and experience with database systems.
• Experience with virtual communication and meeting tools such as Zoom and WhatsApp .
• Ability to establish and maintain a positive and professional relationship with co-workers, clients, and community service providers.
• Cultural responsiveness, commitment to racial justice, and ability to relate well and effectively in a multicultural and multilingual workplace with diverse client population is required.
• A team orientated work ethic with good communication skills and attention to detail.
• Must be reliable, professional, patient and able to produce results with minimal supervision.
• Must be available and able to work during days, evenings, weekends and overnights.
• Must have valid U.S. driver's license. Work travel is required, insurance coverage and access to a reliable vehicle is required.

We offer a congenial and team approach work environment with the opportunity to learn and grow professionally. Our benefits are competitive and include a 403(b) savings plan and generous time off.

Catholic Charities is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Visit us at: www.ccab.org.