Job description

Case Support Resolution Specialist
Job Description

The Dispute Resolution Center empowers people to resolve their disputes by providing direct conflict resolution services and training community members in those skills. We envision a South Sound community that has and uses healthy and respectful conflict resolution skills. We value personal empowerment, integrity, respect, collaboration, civility, and trust.

With the roots of community mediation included in the 1964 Civil Rights Act, the story of the DRC in

Thurston County began in 1990 with the simple notion that residents can settle their own disputes and learn effective communications with the help of others who have learned practical, teachable and highly effective skills as impartial facilitators. The Dispute Resolution Center of Thurston County is one of 21

DRCs operating independently and collaboratively to serve Washington State.

RESPONSIBILITIES

Contribute to efficient and effective best practice-based case management for eviction prevention and other conflict resolution services. Recognition that attention to and prioritization of relationships is important. This is the “glue” that keeps our organization vital.

SUPERVISION & COLLABORATION

Supervised by the Housing Manager. Works in collaboration with the Lead Eviction Resolution Specialist, the Case Support Specialist, other agency staff, and volunteers.

DESIRED EXPERIENCE

• Database management/maintenance
• Customer/client relations and communication in a business or non-profit setting
• Non-profit administration and development
• Conciliation, mediation, facilitation and/or collaborative teamwork

ESSENTIAL SKILLS AND ABILITIES

• Strong organizational skills, attention to detail, follow-through, and ability to manage multiple projects and priorities
• Excellent oral and written communication skills
• Strong computer literacy, including databases, Microsoft Office suite, and online audio/web conferencing platforms, such as Zoom
• Ability to work a flexible work schedule including some weekend and evening work
• Interest in being part of a small, collaborative work team
• Willingness to continue to learn and work in a changing environment
• Understanding and commitment to the mission and service goals of the DRC

DUTIES

• Trauma-informed client intake and follow-ups, conciliation, and case development

• Client and mediator/observer notification
• Client conciliation and coaching
• Case management, in coordination with staff team
• Maintain client records systems, in collaboration with other case support staff
• Generate and strengthen community relationships related to program delivery
• Coordinate and communicate with Eviction Prevention partners
• Support the agency’s fundraising and volunteer engagement events in coordination with other staff

EXPECTATIONS OF TEAM MEMBERS

• All staff are expected to meaningfully engage in and contribute to ongoing learning and growth in regard to individual and collective awareness and action as it relates to development and stewardship of a diverse, equitable, inclusive organization that is representative of our broader community in volunteers, staff and clients.
• All individuals show commitment to the vision of the organization & recognize how their work contributes to the whole.
• All individuals take responsibility for what is theirs in words, thoughts, and actions (or lack thereof).
• All individuals maintain a belief that there is no us and them – just us; recognizing that these professional relationships are also personal. There must be continual commitment to collaboration and operating in good faith with one another. We celebrate one another’s successes and support one another’s areas of growth.

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Conditions of Employment:

This non-exempt position is flexible at 40 hours per week. The salary range is between $18.00/hour -

$23.00/hour depending on experience. There is a 90-day probationary period for all new hires. Benefits offered include pro-rated health coverage (based upon FTE), holidays, personal leave and agency-match contributions into a 403 (b) retirement account up to 3% of the position’s pre-tax salary, upon completion of six months of employment. The hybrid remote and onsite work schedule is arranged with the supervisor.

In accordance with Washington State law RCW 43.43.834, all applicants are asked to complete a disclosure questionnaire to be used in determining character, suitability, and competence to perform in the position applied. This includes disclosure of any professional complaints, investigations or revocations of certifications, degrees or duties. Providing false information, including omission of a material fact, may result in denial of employment or in immediate dismissal. Further, all applicants are required to consent to a background check in connection with the employment application and for employment purposes.

The Dispute Resolution Center celebrates diversity and is dedicated to creating an environment of mutual respect, inclusivity, and empowerment, free of discrimination and harassment. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex (including pregnancy and gender identity or expression), national origin, political affiliation, sexual orientation, marital, civil union, or domestic partnership status, physical, mental or sensory disability (that does not prohibit performance of essential job functions), genetic information, age, parental status, military service, or any other status protected under federal, state, or local law.

The Dispute Resolution Center is an at-will employer, which means that either you or the DRC may terminate your employment at any time, and for any or no reason. All new hires must successfully complete a 90-day probationary period, after which the decision to continue your employment will be made.

Application Process:

Submit cover letter, resume and three references to:

Dispute Resolution Center of Thurston County

Attn: Jody Suhrbier, Executive Director

PO Box 6184

Olympia, WA 98507

Application review will begin immediately. Incomplete applications will not be reviewed.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Health insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

COVID-19 considerations:
All staff, volunteers, and visitors are required to wear a mask in indoor, common spaces. Social distancing whenever possible is encouraged.

Ability to commute/relocate:

• Olympia, WA 98502: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• If hired, are you willing to complete employer-paid 40-hour mediation training?
• Are you familiar with trauma-informed communication and client care?

Experience:

• Microsoft Office: 3 years (Preferred)

Work Location: One location

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