Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

The venue…

Soho Beach House overlooks Miami Beach, our House is set in a 15-story tower at the northernmost point of the Art Deco district. The main pool is surrounded by daybeds for reading and relaxing with a private stretch of beach with full waiter service. Our Club Bar is a nod to 1940s Cuba, featuring rotating art installations, a terrace, sofas and tables and other spaces and amenities that our members can enjoy. Our members are like-minded people with creative souls, and Soho House is a place to have fun, meet and grow.

The team…

The F&B / Floor team reports to the Food & Beverage Management team and the General Manager. The team is comprised of problem solvers who are approachable and passionate about providing memorable experiences through food, drink and culture. They are adaptable, team players who thrive in fast paced environments and proactively take ownership of delivering results and humbly providing memorable experiences.

The role…

At Soho House, a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

Main Duties

• Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School

• Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk

• Complete all check out reports at the end of each shift and have it double checked and signed by management

• Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Assist runners and bussers when possible with expo and service bar tickets to support all table orders
• Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Required Skills/Qualifications

• Minimum of 2+ years' experience in similar capacity
• Must be at least 18 years of age
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously

• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, carry or lift at least 20 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

The Soho Perks…

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Employee Assistance Program
• Pet Insurance
• Auto & Home Insurance
• Generous Paid Vacation
• Paid Holidays, Sick Days, Bereavement Pay, Personal Days and Paid Volunteer Days
• Parental Leave
• Career Development: Soho House can progress your career internationally.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• The Fun Stuff…

Family Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.

• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Cowshed Retail Discounts
• Team Member Screenings
• Soho House & Co. Friends Membership
• Cowshed & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.