Job description

Starting Pay $16 / Hourly

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job description

The primary purpose of the Center Assistant Manager (CAM) is to support the growth and production of the Corp. Marketing Road Program (CMRP) and contribute to the improvement of production of the team while maintaining on amicable relationship with Marketing Coordinators, Director, Location Manager and personnel.To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Essential Duties and Responsibilities

• Center Assistant Manager (CAM) is directly responsible for the following tasks/duties. Duties include but are not limited to the below tasks. Other duties may be assigned or removed based on business needs.Provide excellent customer service and sales
• Liaison to Center Manager and Director with the operations of the Corp. Marketing Road Program by supporting the Center Manager of the assigned location job duties
• Assist with supervision of staff and Center operations
• Assist Center Manager with recruitment efforts, e.g. interview/selection of qualified candidates
• Ensure Center is fully staffed at all times and to cover for staff when needed

Supervise and train staff with Sales tactics provided by Corp. Marketing Road Program

• Maintain current knowledge and enforcement of Westgate Policies, Procedures, Guidelines and training per Corp. Marketing Road Program

Responsible for individual and group sales goals/quotas; tours, tickets and rooms

• Assist with scheduling, schedule requests, cash handling forms, polices, procedures, guidelines confirming cash amounts keeping Center Manager apprised of issues
• Maintain supplies and inventory for the location

Assist with employment engagement tactics to ensure staff is fully engaged
Ensure location is well-kept, clean and maintain

• Monitor performance of the team alongside Center Manager

Supervisory Responsibilities
Supervisory Responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Managerial experience
• Sales and Customer service experience required
• Ability to train others
• Sales oriented individual
• Product knowledg
• Strategic prospective skills
• Ability to adapt in changing environment
• Analytical skills
• Leadership mindset

Education and/or Experience

Associate of Arts degree (A.A.) from a two-year college or university; or equivalent of two years related experience and/or training; or equivalent combination of education and experience. Managerial, sales and Customer service from a previous company or Westgate Resorts.

Language Shills

Ability to read, analyze, and interpret common financial reports and documents. Ability to discern problem areas in the pitches of OPC personnel and re-direct said personnel to a more successful approach in speaking with the public. Ability to respond to common inquiries or complaints from customers or OPC personnel including being able to explain compensation calculations, gifting costs, etc. Ability to effectively present information to Center Manager/Director, groups of trainees and potential recruits. Ability to discern those qualities that would contribute to a successful recruit during the interview process.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Yulee, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location

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