A day in the life…

Wondering what a day in the life of a Central Billing Office Representative at The Iowa Clinic might look like?

• A Float Representative is responsible for assisting wherever there is need within the central billing office. This could be within insurance follow up, denials management, posting, or as a courier when needed.

• Answers patient, clinic, insurance company and other third-party calls from the incoming multi-line telephone system.
• Schedules appointments for various primary care clinic locations, directs calls or submits electronic tasks to specific clinic team.
• Works denials received by the organization into the accounts receivable system.
• Assist in Insurance Pending and possess the ability to handle the resubmission, reposting, and transferring of data ques.
• Leave in the evening – hooray for working standard clinic hours!

Qualifications

• High School diploma or equivalent required.
• Ability to operate computer, answer phone calls, and previous medical office experience.
• Coding knowledge such as CPT, ICD-10, HCPCS, and modifiers preferred.
• Exposure to different types of insurance programs preferred.

Bonus points if…

• You love exceeding people’s expectations
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

Know someone else who might be a great fit for this role? Share it with them!

What’s in it for you

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication