Centralized Line Coordinator (Clinic Coordinator)
Full Time
Baltimore, MD
Posted
Job description
The University of Maryland School of Medicine is seeking a full-time, contractual Clinic Coordinator to function as a Centralized Line Coordinator at the Maryland Psychiatric Research Center. The Centralized Line Coordinator will answer calls and emails from people in the community seeking help or resources for persons suffering with recent onset of psychosis. They will provide educational resources, assess acuity with input from clinical staff as necessary, and collaborate with clinical programs in Maryland that treat early psychosis to facilitate scheduling.
This position will work in the Maryland Psychiatric Research Center (MPRC) which is located in Catonsville, Maryland on the grounds of Spring Grove Hospital.
UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development. Contingent Category II staff receive a generous leave package that includes over 2 weeks of vacation each year, paid holidays, sick time, and time for community service; subsidized comprehensive health insurance and supplemental retirement options; professional learning and development programs; limited tuition remission for employees enrolled at UMB; life insurance and long-term disability; and flexible work schedules and teleworking options (if applicable per job).
*This is a contractual position.*
Essential Functions
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Answer calls and e-mails for Maryland Early Intervention Program’s centralized service line – calls received from state-wide mental health providers, consumers, and family members in need of resources, treatment, professional consultation, education, outreach, etc. related to early psychosis.
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Coordinate scheduling of appointments for consultations with Maryland Early Intervention Program psychiatrists at the request of community providers, family members, and consumers.
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Coordinate care with early psychosis specialty care clinics in Maryland.
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Maintain close communication with clinics to determine ongoing availability among clinics across Maryland and to coordinate care.
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Stay updated on eligibility criteria for all early psychosis specialty care clinics in Maryland.
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Develop relationships with mental health treatment providers, crisis response teams, and care providers of various types to create a referral and resource pool for consumers not meeting criteria for treatment with an early psychosis clinic in Maryland and to coordinate care.
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Help FEC staff with coordinating care and clinical operations as needed.
Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.
Qualifications
Knowledge, Skills, and Abilities
Thorough knowledge of basic medical terminology and related clinical practices and protocols. Ability to perform basic mathematical computations. Ability to establish and maintain effective working relationships with faculty, students, staff, and clients. Ability to communicate effectively orally and in writing. Ability to use computers and other standard office equipment. General knowledge of and ability to comply with confidentiality of records and communications regarding patients/clients. Ability to prepare reports and maintain records. Good organization skills. Strong ability to work independently. Ability to prepare written reports and documentation in a clear and concise manner. Understanding of psychopathology.
Conditions of Employment
Employees in this job class must be CPR certified within the first twelve months of employment. Candidates selected for employment may be subjected to medical inquiries and/or medical examinations to determine ability to perform the job. Overtime, weekend, on-call and shift work may be required in some positions.
Based on the duties of this position, selected candidates are not eligible to participate in the Bargaining Unit (Union).
Salary Range: $49,000 - $56,000
UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at HRJobs@umaryland.edu.
If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.
Education: High School Diploma or GED. Bachelor's degree is preferred.
Experience: Five years performing a full range of clerical support services to include one year coordination work and one year in a medical setting. Comprehensive knowledge of the theory, principles, techniques and practices of the specialty are required. Previous experience working in the Maryland mental health system is preferred.
Other: Certifications and/or licensure may be required based on the specialty. Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Experience: Five years performing a full range of clerical support services to include one year coordination work and one year in a medical setting. Comprehensive knowledge of the theory, principles, techniques and practices of the specialty are required. Previous experience working in the Maryland mental health system is preferred.
Other: Certifications and/or licensure may be required based on the specialty. Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Knowledge, Skills, and Abilities
Thorough knowledge of basic medical terminology and related clinical practices and protocols. Ability to perform basic mathematical computations. Ability to establish and maintain effective working relationships with faculty, students, staff, and clients. Ability to communicate effectively orally and in writing. Ability to use computers and other standard office equipment. General knowledge of and ability to comply with confidentiality of records and communications regarding patients/clients. Ability to prepare reports and maintain records. Good organization skills. Strong ability to work independently. Ability to prepare written reports and documentation in a clear and concise manner. Understanding of psychopathology.
Conditions of Employment
Employees in this job class must be CPR certified within the first twelve months of employment. Candidates selected for employment may be subjected to medical inquiries and/or medical examinations to determine ability to perform the job. Overtime, weekend, on-call and shift work may be required in some positions.
Based on the duties of this position, selected candidates are not eligible to participate in the Bargaining Unit (Union).
Salary Range: $49,000 - $56,000
UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at HRJobs@umaryland.edu.
If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.
Job
: Reg or CII Non-Exempt Staff - N09CLU
Employee Class Non-Exempt Contingent II
Full Time/Part Time
: Full-Time
Shift
: Day Job
Financial Disclosure
: No
Organization
: School of Medicine - Psychiatry
Job Posting
: Apr 11, 2023
Unposting Date
: Apr 18, 2023, 10:59:00 PM
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