Centralized New Market Implementation Coordinator (Remote)
Full Time
Remote
$22.45 - $36.48 an hour
Posted
Job description
Overview:
This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.
TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading provider of fiber internet service. With more than 50 years of experience, the growing communications company is building and deploying new, fiber optic networks in neighborhoods across the country to deliver up to 8 Gigabit internet speeds to homes and up to 10 Gigabit internet speeds to business. In addition, TDS provides innovative TV entertainment and advanced phone services. Visit tdsfiber.com to learn more. Responsibilities:
Benefits
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here! Pay Range: $22.45 - $36.48
The
Centralized New Market Implementation Coordinator is responsible for the coordination of centralized processes to support Field Services. This position is involved in many aspects of themulti-dwelling unit (MDU), multi-tenant unit (MTU) & out of territory (OOT) processes and supports the field. This position enables addresses to serve TDS Products and services to residential, commercial, & multi-use buildings in both our OOT markets and in-territory markets. This involves maintaining continuous touch points with Field Services to ensure all teams are in operating alignment. All teams work closely with vendors to manage and coordinate daily operations. This position requires a high level of organization and multi-tasking ability. This position works in multiple TDS applications and works with both external customers and internal associates. It is expected that this position will change and develop over time as the processes for the team and the field evolve. This position may be asked to focus in specific job function sub areas (ROE or “Right of Entry,” Enablement or Drops) and may be asked to move between sub areas based on the needs of the business. The expectation is that prior expertise/knowledge already exists allowing for immediate ability to handle requirements.
This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.
The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards.
TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading provider of fiber internet service. With more than 50 years of experience, the growing communications company is building and deploying new, fiber optic networks in neighborhoods across the country to deliver up to 8 Gigabit internet speeds to homes and up to 10 Gigabit internet speeds to business. In addition, TDS provides innovative TV entertainment and advanced phone services. Visit tdsfiber.com to learn more.
- Manages all tasks related to the enablement of addresses in OOT markets and supports some activities in Fiber Deeper areas (MDU/Commercial).
- Contacts customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise. Ensures customer needs are met and errors are being resolved promptly.
- Works with 3rd party vendors daily to stay in alignment on all open tasks, completed assigned tasks, & continually reviews invoicing and forecasting.
- First point of contact for internal and external partners involving Drops, Commercial PON orders and MDUs for the enablement of the building.
- Applies technical knowledge of products and systems to enter Engineering Work Orders (EWOs) into MetaSolv with limited information received from property owner. This activity includes but is not limited to interpreting and verifying buildings, addressing, contact information are reflected correctly in the applicable systems. Also, additional activities include but are not limited to selecting provisioning plans, task generation for all departments within TDS, problem solving and troubleshooting with other departments within TDS. Responsible for accurate and timely EWO generation. Manages multiple EWO tasks and follow up on work that is time sensitive, taking necessary actions to update the order entry system to ensure timely delivery of services to customers.
- Reviews and updates orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria.
- Promptly handles Open, Incomplete or Rejected orders.
- Provides information and direction to Field Services and other departments (Sales, APC, etc.) as requested. Applies advanced knowledge of Dispatching System, workflows and processes. Navigates facility-based systems and interprets data to diagnose and provide direction, as needed. This work often requires oral and written communications to multiple departments.
- Initiates all EWOs within MetaSolv and further manages all queues within MetaSolv & UTS as required.
- Completes all administrative work related to job duties and documents results as needed.
- Manages record updates to various applications including MetaSolv, AGOL, Service Availability, SharePoint, LCM, Clarity, UTS, & future applications.
- Manages inventory levels for materials used by field services and coordinates product review for types of materials used in enablement of addresses.
- Works cross functionally with all TDS teams to ensure continual enablement of addresses. This includes marketing opportunities, status updates, resolving questions/concerns, etc.
- Provides support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc.
Required Qualifications
- Associates degree (or higher) -OR- 2+ years professional work experience.
- Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
- 3 + years administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge.
Other Qualifications
- Ability to manage multiple projects simultaneously and take on increasing responsibilities as they evolve over time.
- Knowledge of Microsoft Office Suite products.
- Understanding of telecommunications industry, products and services.
- Ability to adapt to rapid changes.
- Excellent interpersonal communication skills (e.g., verbal, written, listening).
- Problem solving skills (e.g., customer complaints, troubleshooting).
- Multi-task management skills.
- PC computer skills.
- Time management skills.
Benefits
Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer click here.
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!
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