At Chick-fil-A, in our kitchens, we try to focus on freshly prepared food crafted with quality ingredients. We serve chicken made from breast meat, breaded by hand in-restaurant. Serving quality food has always been our priority and at our Detroit Metro Airport location, we are looking to add new crew members to our dedicated team.

Crew Members are responsible for preparing products according to operational and quality standards and serve them with enthusiasm in a clean and fast paced environment. In joining our team, you commit to supporting this mission by demonstrating our service standards at all times, and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

We are looking to fill positions with the following schedules:

• 2pm-10:30pm
• 3pm-11pm

Job Responsibilities Include:

• Handles money, processes credit and debit card, makes change, while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Knowledgeable and enthusiastic about the restaurant's menu and products. Make recommendations to guests to fit their needs, especially when questioned about potential food allergens.
• Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Assist with new team member training by positively reinforcing successful performance and helping as needed.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Maintain a clean organized work environment that is free of safety hazards. Duties may include but are not limited to removing trash, sweeping, mopping, and cleaning dishes.

EDUCATION, EXPERIENCE, CERTIFICATIONS:

• High School diploma or GED
• Food and Beverage experience is preferred but not required
• Able to work in a high energy and demanding environment.
• Knowledge of math to figure cost, make change, and cash handling procedures.
• Effective communication skills and able to work independently as well as with other team members

POSITION QUALIFICATIONS:

• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Self-motivated, leadership and organizational skills.
• Positive interpersonal skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing, and mathematics, in English.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder, and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.

Education

• High School or better

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help