Summary:

CFA Delivery Drivers play a vital role in providing our customers with excellent customer service by ensuring each guest will be served great quality products with speed and accuracy, while following very strict quality controls, food safe procedures, and system requirements. Chick-fil-A Delivery Drivers have been selected to represent Chick-fil-A to deliver fresh quality food in a timely manner while keeping safety in mind at all times. The primary responsibility of this role is to provide Chick-fil-A delivery service, and secondarily to be a Hospitality Team Member.

This position is vital in executing our mission to provide “Remark”able food, service, and environments for our customers.

Pay:

• When taking Chick-fil-A Deliveries, pay will be Hourly Wage + Tips;

• Additional $1/per round Trip Vehicle Expense Reimbursement (with use of your own vehicle only)

• Operator may require use of company branded vehicles

• When taking Chick-fil-A Caterings, pay will be Hourly Wage (tips are not accepted)

• Additional (IRS) Standard Mileage Rate Reimbursement (2022: 58.5 cents per mile)

Qualifications:

• Must be at least 18 years of age

• Must be available to be scheduled weekly a minimum of 15 hrs or more per week part-time or 30 hrs or more per week full-time as needed to fulfill our scheduling needs and available on Saturdays

• Required to have a reliable, safe, and clean delivery automobile

• Must pass Sterling Driver Background Check

• Must be willing to work inside and outside of the restaurant during their shift

• Must be able to lift up to 20 pounds

• Must be able to stand on your feet for the duration of your shift and walk up stairs

• Must be willing to assist restaurant operations and perform team member tasks and role when not actively taking deliveries

• Represent our restaurant and the CFA Brand by being presentable, efficient and friendly

Requirements:

• Must agree to a Driver’s History & Background Check

• Must comply with the standards and procedures set forth by employer guidelines and requirements

• Maintain and take care of all equipment and personal vehicle including keeping the inside clean to our CFA Delivery standards and requirements

• Completed & passed all Basic Team Member Courses and CFA Delivery Training in Pathway

• Be engaging positively with our guests in a polite and friendly manner and anticipate and respond to their needs according to our “Pathway” service and customer service language standards

• Become knowledgeable of all of Chick‑fil‑A’s menu items & the related recipes

• Required to have a reliable, safe, and clean delivery automobile

• Maintain our safe driver minimum requirements and all Indiana Driver’s License requirements and laws

• Contribute to a safe and overall positive environment by managing oneself professionally according to our Civility Code

• Maintaining all health, sanitation, and cleanliness standards including hand washing and sanitizing high touch areas in your workplace areas

• Providing (“Core 4” and “2nd Mile Winning Hearts Service”) our internal service models and standards

• Maintain a calm demeanor to preserve a positive work environment and a hospitable experience for our customers and team members.

• Adhere to all local and state food codes and all Chick-fil-A food safe and Pathway procedures and Chick-fil-A Operating Standards

• Adhere to all safety requirements in operating and cleaning equipment and working in the restaurant

• Adhere to Chick-fil-A “Pathway” and ASPYRE LLC hygiene and appearance standards

• Must sign and agree to Addendum A (CFA Delivery Driver Agreement)

• Operator may require use of company branded vehicles

Expectations:

• You are passionate about providing excellent customer service and quality food and products

• You are a team player and diligent and attentive worker

• You are able to multi-task and take initiative

• You uphold Chick-fil-A’s vision, mission, and values

• You build strong and healthy relationships

• You follow our Civility Code and Policy Handbook

• You confront conflict with kindness and work towards a positive outcome

• You communicate clearly

• You encourage and positively influence others

• You strive for high standards and personal excellence

Business Organization

Direct Report - Assistant Director of Operator Led Delivery (Kitchen)

Internal organization: Owner/Operator > Executive Directors > Senior Director of Restaurant Operations > Director of Restaurant Operations > Assistant Directors of Restaurant Operations > Area Manager >Lead Trainers >Trainers >Team Members/Delivery Drivers

Meetings

• Attend daily huddles and check ins as needed

• Participate in meetings as assigned by managers and/or directors

• Stay current w/ expectations and requirements