As a Claims Associate, you will be dedicated to reviewing client claims and dealing with any questions and queries that arise. The role will involve processing claims by researching the policy, documentation and coverage terms.

You will be highly organised, analytical and comfortable building relationships and working with all levels of the firm. Stakeholder management and communication will be vital to the success of the role. This position requires a self-driven, high-energy, professional who’s passionate about disrupting an industry and wants to be rewarded for their performance and contributions.

We believe that with a growth mindset, tech-first innovation, and focused execution, anything is possible. We value others’ insights and ideas to build a collaborative, entrepreneurial, and lighthearted environment.

Key Responsibilities;

• Analyse insurance claims to help prevent fraud
• Maintains good relationships and communication with underwriters, brokers and risk analysts
• Resolve claims in a timely manner and ensuring a fair settlement and good customer service for the client
• Determines covered insurance losses by studying provisions of a policy or certificate
• Establishes proof of loss by studying documentation and assembling additional information from outside sources
• Documents specific claims by completing and recording forms, reports, logs, and records
• Prepares reports by collecting, analysing, and summarising information
• Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations
• Maintains quality customer service by following customer services practices and responding to customer inquiries
• Provides legal support by assembling documentation for settlement action
• Protects operations by keeping claims information confidential
• Stay up-to-date on local, state and federal law changes in the insurance field.
• Attend client meetings as required
• Other duties as assigned by your manager

Skills and Qualifications;

ESSENTIAL

• Minimum of 1-2 years of experience within a similar claims or insurance position
• Understanding of insurance claims negotiation and settlement techniques
• Proven administrative experience
• Strong analytical and communication skills
• Excellent time management and organisational skills
• Comfortable dealing with internal and external senior representatives
• Eagerness and willingness to learn
• Accuracy and attention to detail
• Self-starter and takes initiative
• Effective listening, strong verbal and written communications skills (including grammar)
• Must have outstanding interpersonal and problem-solving skills
• Thrive in a fast-paced, high-growth, rapidly changing technical environment

DESIRABLE

• Desired background in Cargo, Ocean or Inland Marine Insurance
• Background in Claims management or adjusting
• Excellent knowledge of the latest local, state and federal insurance related policies
• Enthusiastic about emerging technology and insurtech
• Proficiency in Microsoft Word, Excel, PowerPoint and Google Documents

About Us;

We’re a human-centric insurtech startup, and we’re leveraging our proprietary smart technology to disrupt the global cargo and freight insurance market.

Founded in November 2018, we’re taking direct aim at this massive global underinsurance crisis. Committed to agile value delivery, solid engineering principles, and continuous improvement, we’re delivering the instant, dynamic, one-click transactional insurance businesses need through AI and automation.

In short, we’re reinventing how the transportation and supply chain industries manage and mitigate risks—protecting the future growth of businesses and the people who rely on them.

Now, having just closed an 8-figure Series A funding round with prestigious VC investors, we’re rapidly scaling to address broad risk exposure in the just-in-time supply chain and become the next insurtech unicorn.

The way we see it, the opportunities to innovate and create meaningful change are great. How so?

Today, 60-90% of cargo in transit is under or uninsured, creating unsustainable losses for some. The reason: Traditional insurance simply can’t work as fast as the supply chain moves.

Would you like to help drive the digital evolution of the 300-year-old global transportation insurance industry?

Drop us a line. This isn’t just another job, not any other office space. With Loadsure, you’ll have direct access to a strong, supportive, and highly-collaborative community that listens and grows with you. You’ll also enjoy the flexibility of remote working, commensurate pay, equity, and benefits.

Discover your rewarding career.

Credo

We believe with a growth mindset, tech-first innovation and focused execution, anything is possible. We value others’ insights and ideas to build a collaborative, entrepreneurial, and lighthearted environment.

Vision

Through the use of human-centric technology, we will be a global leader in end-to-end risk management.

Mission

We help Assureds understand risk and reduce loss by enabling Brokers to better serve their communities. We’re industry experts, using data and technology to create Insurance. Simplified.

Why Work for Loadsure?

• Competitive salary
• Fantastic company stock options
• Remote working with great flexibility
• 25 annual leave days, in addition to our recognised national holidays
• Enhanced maternity/paternity/adoption/shared parental leave
• Birthday day off
• Subsidised gym/wellbeing membership
• Perkbox
• Strong healthcare coverage for employees and their families
• A culture of work-life balance
• A community that gives back
• Engaging and collaborative work environment
• An exciting opportunity to work with a talented team that’s passionate about what they do and believes in their product and people
• Career development opportunities
• Access to corporate travel agents, allowing for discounted flight and hotel rates on personal travel

loadsure.net